Customer Service RepresentativeID:55054
4,200 MYR ~ 5,200 MYRBangsar19 days agoOverview
Salary
4,200 MYR ~ 5,200 MYR
Industry
Trading Firm
Job Description
• Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on LifeWave’s products and services.
• Provide exceptional services to all customers and Brand Partners who walk-in to the Experience Centre.
• Provide first contact resolution as per the standard operating procedures (SOPs).
• Update customer information, enquiries, and cases in the database.
• Follow-up on the issues on a timely manner and ensure the matters are followed through till resolution.
• Collaborate with warehouse department to resolve issues.
• Meet monthly key performance indicators (KPIs).
• Communicate with key stakeholders when necessary.
• Ensure communications with Brand Partners and team members are done in an accurate, timely, and effective manner.
• Participate in company events as and when required.
Qualifications
Requirement
Education Background :
• Bachelor Degree in any field
Experience :
• 2 years of working experience in a customer service industry with sound customer service etiquette. Experience in network marketing industry is a plus.
Require Skill :
• Good written and verbal communication skills, including active listening.
• Sound command of English and local language.
• Ability to handle and resolve customer enquiries via e-mails, calls, live chat, and face-to-face interactions.
• Willing to take on ad-hoc tasks assigned.
• A team player, reliable, punctual, and self-motivated.
• Multitasking ability is a must.
• Proficient in computer skills with intermediate knowledge using Microsoft Office tools.English Level
-
Other Language
Malay, English
Additional Information
Benefit
• Monthly phone allowance
• Monthly staff entitlement product
• Medical, health insurance coverage
• 14 days Annual Leave per year.
• BonusWorking Hour
-
Holiday
-
Job Function