概述

• 薪资

  4,200 MYR ~ 5,200 MYR

• 产业类别

  Trading Firm

• 工作内容

  • Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on LifeWave’s products and services.
  • Provide exceptional services to all customers and Brand Partners who walk-in to the Experience Centre.
  • Provide first contact resolution as per the standard operating procedures (SOPs).
  • Update customer information, enquiries, and cases in the database.
  • Follow-up on the issues on a timely manner and ensure the matters are followed through till resolution.
  • Collaborate with warehouse department to resolve issues.
  • Meet monthly key performance indicators (KPIs).
  • Communicate with key stakeholders when necessary.
  • Ensure communications with Brand Partners and team members are done in an accurate, timely, and effective manner.
  • Participate in company events as and when required.