Service Desk Agent (IT Support, Korean Speaker)ID:52325

5,000 MYR ~ 6,000 MYRBangsarOver 3 months ago

Overview

  • Salary

    5,000 MYR ~ 6,000 MYR

  • Industry

    Software/Information Processing, IT/Telecommunications

  • Job Description

    • To provide a single point of contact for users.
    • Deals with management of both routine and non-routine incidents and requests.
    • Provision of first line support for incidents.
    • Takes ownership for listening to and understanding basic customer problems.
    • Asking relevant questions to resolve typically known problems within required timescales.
    • Knows when problems are ‘beyond them’ and escalates so they can be resolved.

Qualifications

  • Requirement

    - Education: Degree / Diploma in ICT Study, Computer Science or other IT related study.
    - Experience: Available for Fresh graduate, candidate IT helpdesk experience is an added advantage.
    - Skills: Customer service skills, IT trouble shooting skills.
    - Language: Fluent in English & Korean (TOPIK Level 5 or 6)
    - Certificate : ITIL holder has advantage

    - Others: Willing to work under shift rotation hour.
    ** Project Operations Hour: 0500 ~ 2200
    • Working hour 9 hours per days (1 hour lunch)
    • 5 days per week including PH and weekend
    • Shift changes monthly between team
    • Sat, Sun treated as normal working day (due to shift rotation basis)
    • Working on Public Holiday will be entitled to extra leave

  • English Level

    -

  • Other Language

    Korean, English

Additional Information

  • Benefit

    All-in Salary = RM 5,000 ~ RM 6,000 (inclusive with below allowances)

    - Language Allowance = RM 1,200 (inclusive in the salary written above)
    - Shift allowance = RM 250
    - Medical insurance
    - Outpatient claims of RM750 for contract staff.
    - OT rate per hour is fixed for all the employees = RM 15 / hour
    * Working on Public Holiday will be entitled to extra leave

  • Working Hour

    0500 ~ 2200

  • Holiday

    ** Project Operations Hour: 0500 ~ 2200
    • Working hour 9 hours per days (1 hour lunch)
    • 5 days per week including PH and weekend
    • Shift changes monthly between team
    • Sat, Sun treated as normal working day (due to shift rotation basis)
    • Working on Public Holiday will be entitled to extra leave

  • Job Function

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