【募集終了】 Service Desk Agent (IT Support, Korean Speaker)ID:52325

この求人は募集を終了しています。

5,000 MYR ~ 6,000 MYRBangsar3ヶ月以上前

概要

  • 給与

    5,000 MYR ~ 6,000 MYR

  • 業界

    Software/Information Processing, IT/Telecommunications

  • 仕事内容

    • To provide a single point of contact for users.
    • Deals with management of both routine and non-routine incidents and requests.
    • Provision of first line support for incidents.
    • Takes ownership for listening to and understanding basic customer problems.
    • Asking relevant questions to resolve typically known problems within required timescales.
    • Knows when problems are ‘beyond them’ and escalates so they can be resolved.

求めている人材

  • 応募条件

    - Education: Degree / Diploma in ICT Study, Computer Science or other IT related study.
    - Experience: Available for Fresh graduate, candidate IT helpdesk experience is an added advantage.
    - Skills: Customer service skills, IT trouble shooting skills.
    - Language: Fluent in English & Korean (TOPIK Level 5 or 6)
    - Certificate : ITIL holder has advantage

    - Others: Willing to work under shift rotation hour.
    ** Project Operations Hour: 0500 ~ 2200
    • Working hour 9 hours per days (1 hour lunch)
    • 5 days per week including PH and weekend
    • Shift changes monthly between team
    • Sat, Sun treated as normal working day (due to shift rotation basis)
    • Working on Public Holiday will be entitled to extra leave

  • 英語

    -

  • その他言語

    Korean, English

その他

  • 福利厚生

    All-in Salary = RM 5,000 ~ RM 6,000 (inclusive with below allowances)

    - Language Allowance = RM 1,200 (inclusive in the salary written above)
    - Shift allowance = RM 250
    - Medical insurance
    - Outpatient claims of RM750 for contract staff.
    - OT rate per hour is fixed for all the employees = RM 15 / hour
    * Working on Public Holiday will be entitled to extra leave

  • 就業時間

    0500 ~ 2200

  • 休日

    ** Project Operations Hour: 0500 ~ 2200
    • Working hour 9 hours per days (1 hour lunch)
    • 5 days per week including PH and weekend
    • Shift changes monthly between team
    • Sat, Sun treated as normal working day (due to shift rotation basis)
    • Working on Public Holiday will be entitled to extra leave

  • 職種

関連求人