IT Technical Helpdesk Associate / MS Engineer - SHD (L1) - Japanese SpeakerID:51960

4,500 MYR ~ 5,500 MYRPutrajaya/Cyberjaya
  • Job Function

    Network Engineer (Design), Network Engineer (Operation/Maintenance), Support/Maintenance/Operation/Training

  • Industry

    IT/Telecommunications

  • Job Description

    - Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
    - Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
    - Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
    - Responsible to meet customer SLAs agreed in place
    - Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction
    - Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer
    management
    - Perform ad-hoc tasks as assigned from time to time.

  • Requirement

    - Education: Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
    - Experience:
    > Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred
    - Tools:
    > Email & Telephone
    - Language requirement:
    > For non-native (local candidates): Advanced to fluent level in Japanese language (minimum JLPT N2)
    > For Japanese native candidates: business English level
    > Applicants must be willing to work in Cyberjaya

  • Other Language

    English, Japanese

  • Benefit

    - Annual leave: 15 days
    - Medical leave:14 days
    - Insurance coverage:
    Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
    - Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
    - Group Term Life Insurance: RM100,000 (Employee only)
    - Group Personal Accident Insurance: RM150,000 (Employee only)
    - Dental: RM750 per annum (reimbursable)
    - Health Screening:
    Reimbursable of annual health check-ups based on age limit
    - Wellness: RM 550 per annum (reimbursable) for wellness benefits
    - Shift allowance: RM200/month

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