Overview

• Salary

  6,300 MYR ~ 9,000 MYR

• Industry

  Call Center

• Job Description

  E-payment allows users, from fledgling start-ups to Fortune 500 companies to accept payments to power their businesses. Support has always been at the core of E-payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users. Most of the time you’ll communicate with users via multiple channels including phone, chat, and email. E-payment users can ask tough questions. You’ll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it.
  
  You are also required to perform these job functions:
  
  - Provision of an excellent support experience to E-payment users via phone, chat, and email.
  - Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible.
  - Always be on the lookout for ways to improve the way we do things.
  - Advocate for users and pass ideas and best practices on to the rest of the team.
  - Update the internal knowledge base when you discover something new.
  - Establish effective working relationships with team members and E-payment users.
  - Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System.