【JPS】Technical Helpdesk AssociateID:47556
4,400 MYR ~ 4,700 MYRPutrajaya/CyberjayaOver 3 months agoOverview
Salary
4,400 MYR ~ 4,700 MYR
Industry
IT/Telecommunications, Call Center
Job Description
-Respond to calls/emails/chats received from customer and address the customer needs or route the request accordingly.
-Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools.
-Use appropriate troubleshooting techniques by using the relevant FAQ's and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises.
-Responsible to meet customer SLA's agreed in place.
-Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in -order to resolve the issue to the customer's complete satisfaction.
-Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management. -Perform ad-hoc tasks as assigned from time to time.
Qualifications
Requirement
- Language : English, Japanese (JLPT N1-N2)
- Education Background : Min Diploma.
- Experience :
Fresh Grad : Graduate from diploma or degree, have interest with customer support.
Experience : IT related working experience, having call center experience.
- Require Skill :
• Bachelor Degree in IT or related discipline
• Basic IT Experience
• Good communication skills.
- Certificate :English Level
-
Other Language
English, Japanese
Additional Information
Benefit
<Allowance>
-Basic RM4550
-RM200 Night-shift Allowance
-EPF, SOCSO
-Medical Card
-Free Car Park
-Business Japanese class(once per month)
-Salary increment (once per year)
<AL,MC>
-15 days AL
-14 days MCWorking Hour
-
Holiday
-
Job Function