概要

• 給与

  4,400 MYR ~ 4,700 MYR

• 業界

  IT/Telecommunications, Call Center

• 仕事内容

  -Respond to calls/emails/chats received from customer and address the customer needs or route the request accordingly.
  -Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools.
  -Use appropriate troubleshooting techniques by using the relevant FAQ's and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises.
  -Responsible to meet customer SLA's agreed in place.
  -Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in -order to resolve the issue to the customer's complete satisfaction.
  -Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management. -Perform ad-hoc tasks as assigned from time to time.