Japanese Speaking Exec. Technical Support Executive ID:46447

3,500 MYR ~ 4,000 MYRPutrajaya/CyberjayaOver 3 months ago

Overview

  • Salary

    3,500 MYR ~ 4,000 MYR

  • Industry

    IT/Telecommunications, Call Center

  • Job Description


    • To monitor and maintain the customer’s system and network infrastructure in shift rotation 24 hour, 365 days.
    • To act as 1st level helpdesk for customer’s IT engineer and operation management.
    • To coordinate trouble-shooting procedures with our valued customers, network carrier and respective system and network vendors.
    • To assist Service Management Executive regarding operation related matters.
    • Advise and suggest improvement for operation related documents.
    • Responsible for Ticket Management, escalation and elevation.
    • To perform other miscellaneous job-related duties as assigned.

Qualifications

  • Requirement

    - Language : English, Japanese (JLPT N1-N3)
    - Education Background : Bachelor Degree in IT or related discipline

    - Experience :
    - 2 to 4 years of IT Engineering Experience'

    - Require Skill :
    • Bachelor Degree in IT or related discipline
    • Basic IT Experience
    • Good communication skills.


    - Desired Skills:
    • Experience in the operation, maintenance and administration of various operating systems and applications; Microsoft Windows; Network and Server Monitoring, Backup, IP-Telephony would be advantage
    • Possesses network or any IT related certifications

  • English Level

    -

  • Other Language

    English, Japanese

Additional Information

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