HRSS Team Leader - Japanese Speaker (JG 19)ID:45611
6,000 MYR ~ 8,000 MYRBandar Sunway/PuchongOver 3 months agoOverview
Salary
6,000 MYR ~ 8,000 MYR
Industry
Medical & Healthcare
Job Description
* Manage relationship with business partners- has establish relationship with process owners through constant communication in tele-
conferences and email
* Manage day-to-day team operations in supervising a team of HRSS Senior Advisors
* Implement initiatives or activities to engage and motivate staff
* Execute plans to improve individual and team performance
* Provide performance reports on a regular basis to his/her direct supervisors
* Conduct process training and manage process changes, if necessary
* Execute or deliver outputs based on the project plan during migrations
* Enforce team and company policies
* Execute existing DR/BCP Plans of the team
* Encourage staff to participate in company wide activities
* Accomplish tasks given from time to time
* Supervises and monitors team members work distribution, quality, productivity and overall corporate discpline
* Communicates performance against objectives with the individual team members and constantly monitors performance in term of agreed
key performance indicators (e.g processing turn around time, processing acuracy etc)
* Support the management team in the creation of management report based on agreed time scales and in achieving shared services overall
service levels (e.g processing turn around time, processing accuracy etc)
* Attends to the resolution of escalated customer complaints and leads service recovery for any service shortfall
* Identifies area for service improvements and makes recommendations to the management team
* Responsible for handling a variety of functions including, but not limited to, product enquiry, customer service delivery and recovery, claims,
u/w, administration and policy processing for all insurance lines
* Support product and process training for new support desk hires
* Ensure adherence to the standard Operating Procedures as stipulated by the business units
* Proactively work with shared services senior management to understand forthcoming work volumes, new products, modifications to existing
offering and cost drivers
Qualifications
Requirement
- Language : English and Japanese
- Education Background : Bachelor Degree in HR, Business Management or related field
- Experience : 5 Year plus of diverse cross-functional HR Experience as a strong performer within a large organization will be an added
advantage
Experience in HR shared services will added advantage
* Exposure in HRIS tools (Peoplesoft/ SAP/Workday)
* Case Management experience (CRM tools)
Fluent in Spoken and Written Japanese Language ( Level at N1 Level JLPT)
- Require Skill : Proven Organizational and project management skills, including attention to detail and a demonstrate ability to manage
multiple project and tasks
Ability to handle customer service questions, Recognize customer needs and expectations, and respond positively to them.
Resolve issues involving client complaint as quickly as possible
Ability to adapt to a rapidly changing environment
Proficient in Microsoft Office suite ( Word, Excel, Power Point, Visio)
Demonstrated ability to maintain confidentiality and handle sensitive situations with solid judgement and discretion is critical
Excellent verbal communication including proper grammar, tone and clear speaking voice to ensure solid communication with
the customer via phone and in person.
Excellent written communication skills including proper grammar and correct sentence structure to document cases in the
case management system and communicate with customers and employees via email
must be able to successfully interact with various levels within the organization
Strong customer service skills
Strong negotiation and conflict resolution skills
Ability to work independently with virtual teams and with minimal direct supervision
Strong analytical and problem solving capabilityEnglish Level
-
Other Language
English, Japanese
Additional Information
Benefit
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