This job is closed

Vertical Content Analyst-Korean SpeakerID:44372

5,500 MYR ~ 6,500 MYRPetaling Jaya
  • Job Category

    Custmer support/service

  • Industry

    Software/Information Processing, IT/Telecommunications

  • Job Description


    This role is to be part of the Virtual Content team that will upload and manage content in the Creative Virtual tool, providing agentless service to our clients across EMIA(Europe,MeddleAsia,India,Africa). Delivering high quality content is key to the success of the tool, this role will hold publishing rights and will perform quality control across the creative virtual platform. The virtual team will consist of people whose primary role is not content creation but who have in depth knowledge of accounts

    <Key Accountabilities>
    To capture all knowledge required for delivery of Service on a Service desk both for support teams and for End users in various languages.
     Build content for digital consumption whether voice or text
     Providing first line technical support & troubleshooting.
     Achieving % first time fix rate from the content created
     To meet personal productivity and quality targets as agreed
     To provide levels of customer service in line with the expectations of our clients

    Key Performance Indicators
     Participate in knowledge capture processes
     Accuracy of the knowledge created
     Ensure the delivery of all requirements within agreed deadlines
     Manage all requests and records
     Develop and deliver assigned tasks as required

    Translating the document to English, or to their native language.
    Creating technical FAQ from the documents, agent might need the skill to think out from the box.
    Communicating with UK team and other teams, so good spoken English is important.

  • Requirement

    - language : English,Korean
    - back ground : Degree holder
    - Required Knowledge & Experience (possibly education)
    Native on the advertised language
    Knowledge Management experience (preferential)
    Translation experience (preferential)
    Excellent Organisational skills
    Excellent time management
    Complete knowledge and understanding of the English Language
    Excellent Customer Service Skills
    Troubleshooting & Diagnostic skills
    An analytical approach to problem solving
    A commitment to the customer and to continuous learning and personal development
    Good interpersonal skills
    High Personal Standards
    High level of technical knowledge of Microsoft products
    Tolerance of stressful situations.
    An ability to work within a team both physically and virtually.
    Service Desk Experience
    A ‘ can do ‘attitude and enthusiasm for change
    • Experience in knowledge management. (creating FAQ, creating training materials, experience in coaching)
    • Candidate should be able to speak fluent English (Due to dealing with UK master team).
    • Candidate should be able to write good sentences in their Native language, and also in English.
    • Candidate should be able to translate in both English to native language / native language to English. (Prefer experience in translating documents)
    • Experience as IT helpdesk (preferable).

  • Other Language

    Korean, English

  • Benefit

    Salary; 5500-6500
    Working time; Irregular Shift
    The Shift is depends on the Project.
    ※5 working days 2off
    ※Training will be Monday – Friday (9:00am-6:00pm)
    ※First day : Formal and smart casual and also a notebook and a writing pen
    ( 1 hour break).
    ※after 1 year contract, become permanent if performance is good.

This job is closed

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