概要

• 給与

  5,500 MYR ~ 6,500 MYR

• 業界

  Software/Information Processing, IT/Telecommunications

• 仕事内容

  DIGITAL TRANSFORMATION TEAM SERVICE DELIVERY
  
  <Purpose>
  This role is to be part of the Virtual Content team that will upload and manage content in the Creative Virtual tool, providing agentless service to our clients across EMIA（Europe,MeddleAsia,India,Africa). Delivering high quality content is key to the success of the tool, this role will hold publishing rights and will perform quality control across the creative virtual platform. The virtual team will consist of people whose primary role is not content creation but who have in depth knowledge of accounts
  
  <Key Accountabilities>
  To capture all knowledge required for delivery of Service on a Service desk both for support teams and for End users in various languages.
   Build content for digital consumption whether voice or text
   Providing first line technical support & troubleshooting.
   Achieving % first time fix rate from the content created
   To meet personal productivity and quality targets as agreed
   To provide levels of customer service in line with the expectations of our clients
  
  Key Performance Indicators
   Participate in knowledge capture processes
   Accuracy of the knowledge created
   Ensure the delivery of all requirements within agreed deadlines
   Manage all requests and records
   Develop and deliver assigned tasks as required
  
  Translating the document to English, or to their native language.
  Creating technical FAQ from the documents, agent might need the skill to think out from the box.
  Communicating with UK team and other teams, so good spoken English is important.