IT HELP-DESK – First Lvl On-site Support Client’s Premises (Shah Alam)ID:43423
2,500 MYR ~ 3,500 MYRPutrajaya/Cyberjaya, Shah Alam, Kota Damansara/Petaling JayaOver 3 months agoOverview
Salary
2,500 MYR ~ 3,500 MYR
Industry
IT/Telecommunications, Retail/Distribution(Other)
Job Description
REPORTS TO : PIC in KM & Client Premises
Main Job Tasks and Responsibilities
• Support China Users (Must be able to read, write and speak fluent Chinese)
• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues involving KM machinery
• Research questions using available information resources
• Advise user on appropriate action to Client
• Follow standard help desk procedures by KM
• Log all help desk interactions with KM
• Escalate problems to appropriate resource and departments at Client’s and/or KM
• Identify and escalate situations requiring urgent attention to Client and/or KM
• Track and route problems and requests and document solutions
• Prepare activity reports to be submitted to Client and/or KM
• Stay current with system information, changes and updates regarding all KM machineries
• Working with both Internal and External customers/employees of the Client to identify problems and advising on the solution regarding KM machineries
• Logging and keeping records of customer/employee queries to be submitted to KM
Qualifications
Requirement
- Language : Must have very good communication skills (read, written and spoken) English and Chinese.
- Education Background : Diploma or Degree in IT or relevant fields
- Experience :Experience and knowledge in Help Desk position is an advantage, minimum one year working experience in IT industry
- Require Skill : Analytical skills, MS Windows systems administration, MS Office applications, MS Active Directory, Common IT Knowledge
- Certificate : N/A
- Transportation : Own (Must)
- Others : 1) Ability to work on shifts and may be required to physically move IT equipment 2) Willing to travel (Klang Valley)
- Personal Attributes: 1) Self-initiative, team player, 2) Willing to work hard and independentlyEnglish Level
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Other Language
Mandarin, English
Additional Information
Benefit
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