35 Jobs found
Technical Support cum Training Support Engineer (Copiers)ID:58138
4,300 MYR ~ 5,000 MYRUSJ/Subang Jaya工作内容
< Job Summary >This position reports to the Regional Marketing Manager and is responsible to drive end-to-end digital campaigns across Southeast Asia. This role is critical in generating and nurturing leads through Salesforce Pardot (Marketing Cloud Account Engagement) and executing high performing B2B and B2C campaigns across digital channels.< Key Accountabilities >Digital Campaign Management:• Plan, build, and execute both regional and local digital campaigns across Southeast Asia, ensuring alignment with business objectives and market needs.• Execute B2B digital campaigns to generate MQLs and implement B2C digital campaigns focused on driving e-commerce sales conversion across marketplace platforms.• Coordinate with in-country marketing teams to localize messaging, creative assets, and targeting strategies.Lead Generation & Management:• Manage marketing lead scoring, segmentation, and qualification processes in Salesforce Pardot (Marketing Cloud Account Engagement).• Collaborate with inside sales teams to manage marketing qualified leads (MQLs) while continuously monitor lead funnel performance with both inside and field sales through regular cadence.Performance Marketing:• Manage paid media budgets across platforms (Google Ads, LinkedIn, Meta, Programmatic).• Track, analyze, and report on campaign KPIs such as CPL, CAC, ROAS, and conversion rates.• Continuously optimize creative, targeting, bidding strategies, and landing pages.Cross-Functional & Regional Collaboration:• Partner with regional business units to align campaign messaging and ensure consistency.• Work closely with in-country marketing teams to plan, execute, and report on local campaigns.• Coordinate with in-country marketing team on localized campaign adaptations.Agency Management:• Collaborate with external agencies, providing clear directives and ensuring the delivery of high quality work.• Manage relationships with agencies to meet project deadlines and campaign objectives.Reporting & Insights:• Produce regular performance dashboards and campaign reports with actionable insights.• Recommend strategies to improve effectiveness and efficiency of campaigns.
福利制度
・All-in Salary = RM 4.3k ~ 5k
・Annual Leave: <5Y 14d, =/>5Y 18d, =/>10Y 21d
・Medical Leve: <2Y 14d, =/>2Y 18d, =/> 5Y 22d
・Marriage Leave: 3 consecutive days
・Compassionate Leave: 3 consecutive days
・Public holiday fall on Saturday --> entitle to a replacement leave
・Zero medical leave incentive = RM 400
** Entitle to employee who does not take medical leave in one year
・Insurance (GHS, GPA, GTL)
・Medical Coverage
・Business mileage claimable: RM 0.60 / km
・Outstation allowance : RM 50 / day (>150 km within Malaysia)
・Family Friendly Benefit = RM 800 / year (dental, medical without necessary to claim in receipt basis)
・Company Trip (Bangkok in May 2023)
・Annual Dinner, Team Building
・Medical Check-Up - RM150/annum (below 40 years old every 2 years)
・Performance Bonus: 1 ~ 2 months (Based on performance)
・CPD Training provided
** Car park expenses around office = RM 100~120/m, no subsidy from companyTechnical Support cum Training Support Engineer (Copiers)ID:58044
6,000 MYR ~ 5,000 MYRUSJ/Subang Jaya工作内容
< Job Summary >・Seeking for a detail-oriented Technical Support Engineer to provide post-sales support for company B2B software and applications.・This role involves managing technical escalations, supporting service partners and ensuring service KPIs are met.・Key responsibilities include acting as the technical point of contact for product launches, overseeing repair management processes, and supporting internal operations.・The ideal candidate is proactive, analytical, and committed to delivering high-quality service and continuous improvement.< Key Accountabilities >・Ensure excellent post sale support for company B2B software & application - Ongoing advancement of Service Partners’ support skills and resources, including training programs. - Continuous assessment and expansion of support coverage to align with business growth objectives. - Provide timely resolution on escalations from customers or Service Partners. - Provide on-site support to customers and Service Partners when required. - Achieve service deliverables and customer satisfaction targets for managed products. - Resolve software and application issues, develop partner support capabilities, manage escalations, and meet resolution target. - Provide repair management support and maintenance by handling escalations, performing system updates, delivering refresher training to service partners, and ensuring timely completion of tasks.・Assume the Role of Product Technical PIC for printer, scanner and projector - Ensure all details input into product launch checklist eg. Training schedule, Initial parts forecast. - Manage product QA escalation and rework countermeasures. - To analysis product failure rate. - Ensure achievement of repair and service KPI (eg. Response Time, Repair Time, TAT).・Manage pending repair management situation to achieve service level targets - Prepare daily report on pending RMA status (product, partners, status, shortage). - Email pending RMA report and 3.5 days completion rate to individual partners daily. - Directly engage partners with high pending RMAs to ensure timely resolution.・Supplementary internal business functions - Manage the provision of service consumables (for repair purpose) to service partners. - Support the courier pick up arrangement of “faulty printer to repair” from small town dealers. - Support the preparation & processing of service partner agreements.
福利制度
・Basic Salary = RM 4.2k ~ 5.4k
・Transport Allowance = RM 1k
・Mobile Allowance = RM 100
・Annual Leave: <5Y 14d, =/>5Y 18d, =/>10Y 21d
・Medical Leve: <2Y 14d, =/>2Y 18d, =/> 5Y 22d
・Marriage Leave: 3 consecutive days
・Compassionate Leave: 3 consecutive days
・Public holiday fall on Saturday --> entitle to a replacement leave
・Zero medical leave incentive = RM 400
** Entitle to employee who does not take medical leave in one year
・Insurance (GHS, GPA, GTL)
・Medical Coverage
・Business mileage claimable: RM 0.60 / km
・Outstation allowance : RM 50 / day (>150 km within Malaysia)
・Family Friendly Benefit = RM 800 / year (dental, medical without necessary to claim in receipt basis)
・Company Trip (Bangkok in May 2023)
・Annual Dinner, Team Building
・Medical Check-Up - RM150/annum (below 40 years old every 2 years)
・Performance Bonus: 1 ~ 2 months (Based on performance)
・CPD Training provided
** Car park expenses around office = RM 100~120/m, no subsidy from companyApplication Engineer (PG)ID:57833
4,500 MYR ~ 8,000 MYRBayan Lepas工作内容
Position SummaryCoordinate with sales team to provide technical support to meet customers’ application needs and resolve product issues.Duties and Responsibilities• Technical calculation and sizing of motor products to customers• Post-sales technical support for AC Servo Motor, DD Motor, Linear Motor and Robotics products• Perform troubleshooting, root cause analysis and technical consultation to sales team• Conduct product training to customers and internal sales team• Conduct product demo to customers• Internal coordination within departments and HQ to resolve technical issues as well as provide solutions to customers• Draw 2D/3D technical drawings by Solidworks or CAD software• PC, PLC, EtherCAT programming
福利制度
- Annual Leave starting from 14 days (prorated)
- Medical Leave 14 days
- Hospitalization Leave 60 days
- Medical Claim RM1,400 per calendar year for medical/TCM/dental/personal medical insurance premium claim
- Year end bonus
- Salary incrementTooling EngineerID:58094
4,000 MYR ~ 6,000 MYRSimpang Ampat, Bukit Minyak工作内容
- Evaluate customer part designs and prepare the DFM documents. - Develop injection mould tools in accordance with part design requirements.- Evaluate tool designs for manufacturability, functionality, longevity and prepare the DFM documents. - Coordinate with suppliers and toolmakers for new tooling and tool modifications.- Oversee tool trials and validations, analyze results, and implement necessary changes.- Support root cause analysis and resolution of tooling-related issues.- Develop and maintain preventative maintenance schedules for tools.- Ensure compliance with safety, quality, and regulatory standards.- Optimize tooling for cycle time reduction, durability, and ease of maintenance.- Document all tooling activities, changes, and maintenance records.- Provide technical support during production start-up and troubleshooting phases.
福利制度
- Annual Leave:
0-2 years: 16 days
2-5 years: 20 days
5 years above: 23 days
- Medical Leave
0-2 years: 14 days
2-5 years: 18 days
5 years above: 22 days
- Company Insurance
- Medical Claim: RM 1,500 / year
- 13 months Bonus (December)
- Performance Bonus (before CNY)
- Transport Allowance: RM10/day
- Phone & Internet Allowance: RM100
- OT Claims
- Mileage: RM 0.80 / kmProject Management Engineer (Medical/Injection Molding)ID:58090
4,500 MYR ~ 7,000 MYRSimpang Ampat, Bukit Minyak工作内容
- Manage and coordinate injection molding projects from concept through to production.- Liaise with cross-functional teams including design, tooling, quality, and production to ensure project success.- Evaluate and approve mold designs and modifications in collaboration with toolmakers and suppliers.- Provide technical support during mold trials, troubleshooting molding issues, and implementing corrective actions.- Develop and maintain project schedules, budgets, and status reports.- Ensure that all projects comply with safety, quality, and regulatory standards.- Source and manage suppliers and vendors involved in tooling and component supply.- Drive continuous improvement in molding processes and tooling performance.- Participate in DFMEA and PFMEA activities for new or modified products.- Support validation and documentation for new tool launches (IQ, OQ, PQ).
福利制度
- Annual Leave:
0-2 years: 16 days
2-5 years: 20 days
5 years above: 23 days
- Medical Leave
0-2 years: 14 days
2-5 years: 18 days
5 years above: 22 days
- Company Insurance
- Medical Claim: RM 1,500 / year
- 13 months Bonus (December)
- Performance Bonus (before CNY)
- Transport Allowance: RM10/day
- Phone & Internet Allowance: RM100
- OT Claims
- Mileage: RM 0.80 / kmSales EngineerID:58069
3,700 MYR ~ 3,700 MYRButterworth, Bukit Mertajam, Simpang Ampat, Juru, Nibong Tebal, Bukit Minyak, Batu Kawan工作内容
-Develop and maintain strong relationships with clients by understanding their needs and providing technical expertise and support.-Identify and develop new business opportunities by actively prospecting and qualifying leads.-Work closely with the sales team to provide technical product demonstrations and presentations to clients.-Collaborate with engineering and product development teams to ensure that our solutions meet clients' needs and specifications.-Provide technical support throughout the sales process, including product, training, and troubleshooting.-Manage multiple accounts and projects simultaneously, ensuring that all deadlines are met, and clients are satisfied with our services.
福利制度
- Bonus(1month - Depends on the Performance / pro rate after probation calculation)
- Salary Increment(Once a year in April)
- EPF, SOCSO provided
- AL : 14 days,
MC : 14 days
- Car Allowance
- Sales Allowance
- Medical Allowance
- Annual Health CheckIT Executive (Japanese Speaker)ID:57119
4,000 MYR ~ 5,000 MYRUSJ/Subang Jaya工作内容
1. Hardware Setup and Maintenance: • Install, configure, and maintain computer hardware components such as CPUs, RAM modules, hard drives, and peripherals (printers, scanners, etc.). • Troubleshoot hardware issues and perform necessary repairs or replacements. • Conduct regular maintenance checks to ensure optimal performance and longevity of hardware.2. Software Installation and Configuration: • Install and configure operating systems, applications, and software updates. • Provide support for software-related issues including installation errors, compatibility problems, and functionality glitches. • Troubleshoot software problems and perform necessary fixes or re-installations.3. Network Setup and Management: • Configure and maintain local area networks (LANs), including routers, switches, firewalls, and access points. • Troubleshoot network connectivity issues and perform diagnostics to identify and resolve problems. • Assist in the setup and maintenance of wide area networks (WANs) and virtual private networks (VPNs).4. User Support and Training: • Provide technical support to end-users via phone, email, remote access or in person. • Assist users with system, hardware and software-related issues, offering guidance and instructions as needed. • Conduct training sessions or create documentation to educate users on IT best practices and procedures.5. Data Backup and Recovery: • Manage data backup solutions to ensure the integrity and availability of critical information. • Develop and maintain disaster recovery plans to minimize data loss in the event of system failures or disasters. • Perform data recovery procedures to restore lost or corrupted files and databases.6. Security Management: • Implement and enforce security measures to protect IT systems from unauthorized access, malware, and other cyber threats. • Monitor network activity for security breaches and respond promptly to security incidents. • Conduct security audits and vulnerability assessments to identify and address potential weaknesses in the IT infrastructure.7. Documentation • Maintain accurate records of hardware and software inventory, network configurations, and user accounts. • Document IT procedures, troubleshooting steps, and system configurations to facilitate knowledge sharing and continuity of operations.8. IT Infrastructure Planning and Upgrades: • Participate in the planning and implementation of IT projects, including system upgrades, migrations, and expansions. • Evaluate new technologies and recommend solutions that align with organizational goals and budgetary constraints. • Collaborate with other IT staff and departments to ensure seamless integration of new systems and technologies.9. Compliance and Regulation: • Ensure compliance with relevant regulations and industry standards governing IT operations and data security • Stay updated on changes in regulatory requirements and implement necessary adjustments to IT policies and procedures. • Assist in the preparation of documentation and reports for compliance audits and inspections.10. Vendor Management: • Liaise with IT vendors and service providers to procure hardware, software, and technical support services. • Evaluate vendor proposals and negotiate contracts to obtain favorable terms and pricing. • Maintain relationships with vendors and escalate issues as necessary to ensure timely resolution of problems.11. Report • Prepare and submit required reports to the IT manager to ensure timely updates on issues, projects, tasks, etc.12. User Account Management • Create, disable and delete the user account (Active Directory, O365 and other system)13. System/Application Management & Support • Support user on system/application changes or new requirement • Manage the system and/or application that in used by the company14. Others • Working closely with department manager to assess the growth needs and maintenance of the company's IT related matter. • To perform any other company-related tasks as directed by the IT manager and/or management from time to time. • Maintain strict adherence to company policies and procedures, demonstrating a high level of discipline in all work-related activities. • Strive diligently to achieve the action plan established by the department and the company.
福利制度
・Salary = RM 4,000 ~ RM 5,000
・AL / MC: <2y 14d, 2~5y 18d, >5y 21d
・Yearly Bonus: Average 1.5 ~ 2m / year
・Company Activities
・ Annual Dinner
・ Team Buidling
・ Company TripService Engineer (Roboshot - Injection Molding Machine / E&E)ID:57735
2,500 MYR ~ 3,000 MYRKlang工作内容
• Responsible for programming, installation, systems setup, testing• Provide maintenance and service of machines• Provide technical support to customers • Conduct product training, demonstration and technical advices to customers• Develop and maintain close relationship with customers, entertainment after work is necessary• Any ad-hoc tasks as assigned by Supervisor• Area coverage: whole Malaysia
福利制度
◆ Degree Holder Fresh Graduate = RM 3,000
== Benefits ==
◆ Annual Leave 8 days, increase 2 days every year. Max 16 days
◆ Company Phone (after probation)
◆ Company Car (after probation)
**Allow personal use
**Car maintenance expenses, car insurance cover by company
**New car change in 4 years cycle
◆ Petrol and toll fully claimable (for client visit)
◆ Outstation transport and accommodation will be covered by client
◆ OT is paid according to law (1.5x~2x by hour)
◆ Meal allowance (during outstation) RM 40/day (or extra RM 40 if overnight)
◆ Performance bonus (averagely 4 months depending on personal and company performance)
** Year 2021: 6 months bonus
** Year 2022: 8 months bonus
◆ 1-3 weeks training in Japan (after probation, based on selection)
◆ Company T-shirts / Company Trip
◆ Group Hospitalization & Surgical, Group Personal Accident, MedicalYield EngineerID:57547
3,500 MYR ~ 6,000 MYRMalacca工作内容
1. Develop and implement manufacturing processes and procedures to optimize production efficiency, quality, and safety.2. Collaborate with cross-functional teams, including design engineering, production, and quality assurance, to develop and implement new products or processes.3. Drive continuous improvement initiatives and lean manufacturing principles to enhance productivity, reduce waste, and improve overall operational performance.4. Monitor and analyze production data and metrics to identify areas for improvement and implement corrective actions as needed.5. Ensure compliance with company policies, regulatory requirements, and industry standards to maintain a safe and environmentally friendly work environment.6. Manage and oversee in engineering terms the implementation of new equipment, technologies, and automation systems to enhance manufacturing capabilities and efficiency.7. Develop and manage the manufacturing line in terms of engineering, ensuring optimal allocation of resources and cost control.8. Collaborate with suppliers and vendors to source and evaluate new technologies, materials, and equipment to improve manufacturing processes and reduce costs.9. Provide technical support and guidance to resolve complex manufacturing issues, troubleshoot problems, and optimize production output.
福利制度
Salary: ~RM6K - RM15K
AL: Starting from 8 days
SL: 14 / 18 / 22 days
<Other benefits>
• Performance bonus - depends on company and individual performance
• Medical coverage
• Personal insuranceTechnical Support Engineer (12 Months Contract Basis - Renewable)ID:57902
3,500 MYR ~ 5,000 MYRBangsar工作内容
< Role Summary >The Technical Support Engineer is responsible for providing support and troubleshooting for hardware, software, and network-related issues. The role involves setting up and configuring systems, resolving technical problems, and ensuring service requests are handled within the agreed timeframes. The TSE works independently on more complex issues and escalates unresolved ones when necessary, while maintaining customer satisfaction.< Main Job Tasks and Responsibilities >・EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.・Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.・Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.・Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.・Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.・Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.・Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.・End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.・Support Request Management: Document and track support requests to ensure proper resolution and follow-up.・Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.・Ticket Management: Track, monitor, and close service calls or tickets within the SLA.・Ad Hoc Tasks: Perform additional tasks as assigned by management to support project and service objectives.
福利制度
・Basic Salary = RM 3,500 ~ RM 5,000
・Travelling Expenses = RM 0.30/km (bike), RM 0.60/km (car)
・AL = 15d, MC = 14d
・Hospitalization Leave = 60d
・Medical Car provided
・Insurance provided (Great Eastern)
・OT Rate
> Normal Time: RM 15/h
> Midnight: RM 20/h
> Saturday: RM 20/h
> Sunday: RM 30/h
> Public Holiday: RM 40/h