工作内容
Responsibilities- Provide 1st level and 2nd level application support to operation systems in accordance to Standard Operating Procedures (SOP) and Service Level Agreement (SLA).- Attend to the complaint tickets, clarify and identify the root cause for the complaint. Perform escalation to relevant project team leaders for unresolved issues.- Guide user on the workaround for known issues.- Perform data uploading, import, export and patching for the application as and when required.- Perform data analysis and generate statistics for management usage.- Assist to maintain and update the support documentation and training materials.- Provide support to deploy, install and configure application in operation environment either via onsite or remotely through remote application- Conduct testing and prepare detailed documentation, if needed, to ensure that software changes and enhancements align with business requirements and user expectations.
福利制度
**Full package please refer to attachment "Benefit & Compensation".
Overtime:
Replacement leave for OT more than 4hrs approved by Site Manager.
For public holiday, the OT rate is 2 x normal hourly rate. Assistant Manager position and above are not entitle for OT claim. Reimbursement shall be done via replacement leave.
EPF Allocation: 12% for MYR5k and above. 13% for below MYR5k
Mobile Allowance:
Manager and above : Max up to MYR150 / month via receipt
Senior Position : MYR100 / month
Other Position : MYR60 / month
Transport Allowance:
Manager and above : Max up to MYR180 / month via receipt or allocation of free parking lot.
Senior Position : MYR100 / month
Other Position : MYR60 / month
Additional Note : Only upon confirmation.
Medical Claims:
Maximum up to MYR80 per receipt and MYR600 per year.
Staff Insurance: Covered
Yearly Spectacle / Dental Allowance:
MYR300
Annual Leave: 14 days per annum.
Add in 1 day for every 2 years till maximum 24 days per annum.
