概述

• 薪资

  7,000 MYR ~ 8,000 MYR

• 产业类别

  Call Center

• 工作内容

  <Summary of Responsibilities>
  - Handling emails and chats to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
  - Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
  - Works with multiple technology applications and features to resolve customer contacts.
  - Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
  - To exceed customers expectation in terms of customer service & accurate information.
  - Work in a team to achieve the required KPI elements and SLA.