Food Delivery Customer supportID:48138
7,000 MYR ~ 8,000 MYRKota Damansara/Petaling JayaOver 3 months agoOverview
Salary
7,000 MYR ~ 8,000 MYR
Industry
Call Center
Job Description
<Summary of Responsibilities>
- Handling emails and chats to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
- Works with multiple technology applications and features to resolve customer contacts.
- Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Qualifications
Requirement
Business level English and Business level Japanese (must have JLPT N1)
Good in both time management & people development skills
Able to work on weekends and rotational shift
Each shift consists of 9.5 working hours and inclusive of 1 hour lunch for rest
Willing to work in Shift rotates (24 hours)
Able to work on weekends and public holidaysEnglish Level
-
Other Language
English, Japanese
Additional Information
Benefit
work in Shift rotates (24 hours)
Total Salary; RM7000-8000Working Hour
-
Holiday
-
Job Function