Operation Manager (BPO)ID:45329
14,000 MYR ~ 15,000 MYRKota Damansara/Petaling Jaya3个月以上前概述
薪资
14,000 MYR ~ 15,000 MYR
产业类别
Call Center
工作内容
<会社概要>
私たちは、インドに本社を置き世界に展開するアウトソーシング企業です。
旅行、ファイナンシャル、保険、通信、インフラ、ヘルスケアなど、実に様々な分野のアウトソーシングを世界9カ国、43拠点で行っています。
日本ではあまり馴染みのない会社かもしれませんが、世界各国に事業展開している規模の大きな会社。安定性は抜群です。
日本のサービスは世界中から評価され、日本語対応の依頼数は年々増加。
新しい事業ですから、経験問わず、裁量が大きくやりがいは十分。
早いうちからキャリアアップを目指せる環境です。
今回、Operation managerとして、メンバーのマネジメントをしていただけるひとを募集しております!
毎月のコール分析やメンバーMTGをもとに現場の状況を把握し、チーム、部署全体の生産性向上に努めていただきます。
・・・具体的には?
•顧客とのやり取りに対して満足のいく対応を提供することによって、希望する顧客の喜びを確保する。
•チームのメンバーのお客様からの顧客満足度の向上に努める。
•目標達成のためにKPIをモニタリング、改善を促します。
•セールスマーケティングのMTGに必要になる現場の情報をサマライズ、インプット
•難しい案件の対応方法の確認、メンバーからのエスカレ対応
•メンバーのマネジメント(MTGなどを行い現状把握)
•サービス向上にむけてのトレーニングニーズのヒアリング、他部署連携
•シフト管理
•IT /人事/トレーニング/QA部署とのリエゾン。(採用にも入っていただきます)
•MISレポートの作成
•チームの指導と育成。
★魅力★
ーマレーシア最大級のビジネスアウトソーシング企業。メンバーも多くマネジメントのキャリアにつながります
ー日本では味わえない、外資×海外だからこそつめるチャレンジングなフィールドでキャリアアップにつながる
ー渡航費などのサポート充実
ー外資系ならではの好環境(オフィスもきれいです)
资格
应征条件
<募集要件>
【必須】
- 学歴:大学/大学院卒以上の方
- 経験:BPOでの6~8年の経験、また中間管理職として2年以上の経験をお持ちの方
- 語学:準ビジネスレベルの英語力
- スキル:
・ビジネスマナーをお持ちの方
・PCスキルをお持ちの方
・リーダーシップをお持ちの方
・メンバーマネジメントもできる方
【歓迎】
BPO企業または同等の職種でのご経験をお持ちの方英文
-
其他语言
English, Japanese
附加信息
福利制度
<就業条件>
・勤務時間:10時~19時(月~金)
・休日、休暇:法廷に基づく
・給与:経験に応じる(RM15,000前後)
・ボーナス:パフォーマンスに基づく
・保険:一人当たりRM 40k相当の健康保険および生命保険(配偶者/従業員の家族にも適用)
・渡航サポートあり(到着時の最初の2週間の滞在サポート)
・無料英語クラス
・Annual leave(12日)
・Medical leave(14日)工作时间
-
假日
-
职业类别
相关职缺
Brand Assistant Manager (Feminine Care)ID:55444
5,000 MYR ~ 8,500 MYRKota Damansara/Petaling Jaya职业类别
Web Marketing, Product Specialist, Business Development, Event Planning/Managemen, Telemarketing, Management, Business/Corporate Planning, Product Development/Marketing, Product Management/Vendor/Purchasing/Logistics, Strategy/Management Consultant, Consultant(Other)
工作内容
【Purpose of Job】- Assisting the Brand Manager and the Marketing GM to create a strategy for the sub brand which is in line with the Company’s marketing guidelines. 【Job Responsibilities】• Basing on the brand strategy, candidate should be able to come up with sub-strategies. From there, incumbent need to execute and materialise the sub-strategies by using the four-marketing mix in order to be able to achieve targets for the sub-strategies. • Determine the strategy/s for the sub-brand.Candidate need to know and understand their product brand positioning in the market and to come up with strategy for the sub brand in order to further enhance their brand’s portfolio. • Execution of the 4P strategy of sub-brand. Once the sub-brand strategy is in place, incumbent must be able to utilise the marketing mix (4P) in order to realise the sub-strategies for the sub-brand. • Creating marketing guidelines which in are in line with the company’s marketing handbook and principles. Able to create guidelines governing the marketing activities of the Company, which are in line with the company’s marketing handbook. • To materialise the strategy/s of the sub-brand.This is done via discussions with Key Account team in order to align appropriate plans and initiatives with external stakeholders. • Providing trainings and educating & developing subordinates, if applicable. • Collect, organize and analyse the information and / or market data. From there, analyse the brand’s result and come up with the issues / areas which requires attention and further analysis. • By analysing the Profit & Loss of the sub brand, analyse the factors which impacted and influenced the brand’s profit. • Create short-term and mid-term strategy for the sub brand which help to increase the sub brand value in a short to mid term period. With the planned strategy, he / she should be able to allocate the right resources for the execution of the 4P strategy. • Create guidelines for the sub brand and to champion & drive the 4P strategy. • Communicate and drive the sub brand strategies and objectives with Key Account team in order to ensure the same understanding across different departments. • Basing on the overall sub brand strategy, “slice” down all the processes which are involved and to attach a specific goal / target to each of the process. • Track and monitor the progress of the strategy. Should there be any deviations from the timeline / target, incumbent would need to propose the appropriate countermeasures.
福利制度
- Annual Leave
- Medical Leave
- Health Screening
- Medical
- Performance Bonus
- Company Bonus
- Company Learning Course * with assessment
- Transport Allowance (Disclose during interview)
- Petrol Card (Disclose during interview)Senior Marketing Executive (Baby Care)ID:55442
4,000 MYR ~ 5,800 MYRKota Damansara/Petaling Jaya职业类别
Web Marketing, Product Specialist, Business Development, Event Planning/Managemen, Telemarketing, Management, Business/Corporate Planning, Product Development/Marketing, Product Management/Vendor/Purchasing/Logistics, Strategy/Management Consultant, Consultant(Other)
工作内容
【Purpose of Job】- Incumbent must have a thorough understanding of marketing principles and able to propose sales and promotional strategies based on the Company and the department’s pre-defined marketing guidelines. 【Job Responsibilities】- Implement marketing plans which combines all marketing mix such as product, pricing, positioning, promotion to achieve business plan.- Gather market information, arrange and compile as appropriate, analyze the data gathered and to propose recommendations to the team.- Effectively plan, develop, direct and implement marketing strategies and activities in line with the requirements set by the Company in line with the brand image- Able to assess the effectiveness of all advertising campaigns, promotions etc. and to provide recommendations for the next promotion. This is executed via analysis on sales data, consumer data and marketing performance. After which, this information is to be shared to Brand Manager and to be discussed with Brand Manager.- Communicate and liaise with in-house Designers to develop all marketing communications and to product packaging.- Liaise with business partners, advertising, media and public relations agency. - To track, monitor and evaluate the campaign promotions to ensure that the campaign objectives / sales targets are achieved.
福利制度
- Annual Leave
- Medical Leave
- Health Screening
- Medical
- Performance Bonus
- Company Bonus
- Company Learning Course * with assessment
- Transport Allowance (Disclose during interview)
- Petrol Card (Disclose during interview)Brand Manager (Baby Care)ID:55441
8,000 MYR ~ 11,000 MYRKota Damansara/Petaling Jaya职业类别
Web Marketing, Product Specialist, Business Development, Event Planning/Managemen, Telemarketing, Management, Business/Corporate Planning, Product Development/Marketing, Product Management/Vendor/Purchasing/Logistics, Strategy/Management Consultant, Consultant(Other)
工作内容
【Purpose of Job】- Responsible for coming up with long to mid-term marketing strategy as well as seeing through the entire execution of the strategy to ensure the achievement of the objectives and goals of the marketing strategy. 【Job Responsibilities】• Determine the strategy/s for the brand.Incumbent need to know and understand their product brand positioning in the market and to come up with strategy for the brand in order to further enhance their brand’s portfolio. • Execution of the 4P strategy. Once with the brand strategy is in place, the incumbent must be able to utilise the marketing mix (4P) in order to realise the strategies for the brand. • Planning the STPC of the brand. Develop an understanding of our Company’s products and positioning. From there, to create and plan a marketing strategy to enhance and strengthen the brand’s segmentation and positioning in market and its consumer target market. Able to create content for targeted online audience. • Manage the marketing budget. This shall include planning for the required marketing initiatives and to manage the return of investment from these marketing initiatives. • Basing on the market research data, incumbent should be able to collect, organise and anticipate the upcoming consumers’ behaviour. Leveraging on this, incumbent should be able to anticipate the changing consumers’ preferences and to come up with a right marketing strategy for a new or enhanced product. • Having an integrated view on all the sub brands. From there, to manage and allocate the resources appropriately to all the different marketing initiatives in order to improve the brand’s image and value, both short & long term per se. • Create brand statement. Able to define the brand and to enhance & strengthen the brand’s definition by delivering a constant message across all marketing initiatives. • Basing on the brand strategy, manage and analyse the return on investment for all the investment expended for the brand’s marketing initiatives. • Create guidelines for the brand and to champion & drive the 4P strategy. • Communicate and drive the sub brand strategies and objectives with Key Account team in order to ensure the same understanding across different departments, particularly strategies related to new products or revival of certain products. • Track and monitor the progress of strategy. Should there be any deviations from the timeline / target, incumbent would need to propose the appropriate countermeasures. • Liaise closely with marketing vendors and/or media agencies. Able to educate and convey to our partners on our Company’s ideals, corporate identity (CI) and etc.
福利制度
- Annual Leave
- Medical Leave
- Health Screening
- Medical
- Performance Bonus
- Company Bonus
- Company Learning Course * with assessment
- Transport Allowance (Disclose during interview)
- Petrol Card (Disclose during interview)Personal Assistant ExecutiveID:55427
4,000 MYR ~ 5,500 MYRKota Damansara/Petaling Jaya职业类别
General affair, Event Planning/Managemen, Management, Public Relations/IR, International/Comodity Trade Scretary, Sales coordinator/Admin/Receptionist/Secretary
工作内容
• Responsible in managing CEO day-to-day administrative and operational matters.• Making appointments, travel arrangement, coordinating business schedule, itinerary, minutes of meeting, and general correspondence.• Assist in organizing of in-house and external events.• Prepare, compile, coordinate and arrange meeting materials, tools, and facilities for scheduled meetings, appointments, conference, and events. Prepare refreshments and minutes taking as and when required.• Facilitate communication from CEO to internal and external stakeholders to ensure message are effectively communicated.• Works closely and effectively with CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately.• Maintaining confidentiality and handling sensitive information with discretion and professionalism.• Collaborating with cross-functional teams and other departments on special projects as assigned.• Adapting to changing priorities and managing multiple tasks efficiently in a fast-paced environment.• Assist with other ad-hoc administration and project requirements as needed.• Occasionally and willing to outstation travel.
福利制度
-Bonus based on KPI performance
-Medical/Outpatient RM600 per annual
-Dentist and optical
-Insurance coverage
-If outstation (Pay and Claim)
-AL:12 days ; MC: 14 days