FOReX - Customer Support Executive (China Native)ID:44890
3,000 MYR ~ 4,000 MYRBukit Bintang/KLCC3个月以上前概述
薪资
3,000 MYR ~ 4,000 MYR
产业类别
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工作内容
* Answering questions about all technical support (in bound call, live chat, and email)
* Processing clients requests (inbound call, live chat, and email)
* supporting company good image
* provide problem-solving skills to existing clients by ensuring excellent service provided to clients
* ensure operating systems are functioning properly and report to the leader if it fails
* Process client's request via phone call, live chat and email
* escalate issues to appropriate specialist when needed ( via SalesForce or Jira)
* update clients on their request status accordingly
* Constantly verify documents submitted by clients within specific regions on the hourly basis
* attend all seminars scheduled by the company for the employee
* Achieve quarterly KPI targets set by manager/leader
* perform other ad-hoc tasks assigned by manager/leader
资格
应征条件
- Education Background : High School Diploma or equivalent; college degree preferred
- Experience : Proven customer support service
strong phone.email, chat contact handling skills and active listening
customer oriented and ability to adapt/ respond to different types of characters
- Require Skill : Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Experience in Forex Industry will be an added advantage英文
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其他语言
Mandarin, English
附加信息
福利制度
To be advice during the interview
工作时间
-
假日
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职业类别