FOReX - Customer Support Executive (China Native)ID:44890

3,000 MYR ~ 4,000 MYRBukit Bintang/KLCC3ヶ月以上前

概要

  • 給与

    3,000 MYR ~ 4,000 MYR

  • 業界

    -

  • 仕事内容

    * Answering questions about all technical support (in bound call, live chat, and email)
    * Processing clients requests (inbound call, live chat, and email)
    * supporting company good image
    * provide problem-solving skills to existing clients by ensuring excellent service provided to clients
    * ensure operating systems are functioning properly and report to the leader if it fails
    * Process client's request via phone call, live chat and email
    * escalate issues to appropriate specialist when needed ( via SalesForce or Jira)
    * update clients on their request status accordingly
    * Constantly verify documents submitted by clients within specific regions on the hourly basis
    * attend all seminars scheduled by the company for the employee
    * Achieve quarterly KPI targets set by manager/leader
    * perform other ad-hoc tasks assigned by manager/leader

求めている人材

  • 応募条件

    - Education Background : High School Diploma or equivalent; college degree preferred
    - Experience : Proven customer support service
    strong phone.email, chat contact handling skills and active listening
    customer oriented and ability to adapt/ respond to different types of characters
    - Require Skill : Excellent communication and presentation skills
    Ability to multi-task, prioritize and manage time effectively
    Experience in Forex Industry will be an added advantage

  • 英語

    -

  • その他言語

    Mandarin, English

その他