FOReX - Customer Support Executive (China Native)ID:44890
3,000 MYR ~ 4,000 MYRBukit Bintang/KLCCOver 3 months agoOverview
Salary
3,000 MYR ~ 4,000 MYR
Industry
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Job Description
* Answering questions about all technical support (in bound call, live chat, and email)
* Processing clients requests (inbound call, live chat, and email)
* supporting company good image
* provide problem-solving skills to existing clients by ensuring excellent service provided to clients
* ensure operating systems are functioning properly and report to the leader if it fails
* Process client's request via phone call, live chat and email
* escalate issues to appropriate specialist when needed ( via SalesForce or Jira)
* update clients on their request status accordingly
* Constantly verify documents submitted by clients within specific regions on the hourly basis
* attend all seminars scheduled by the company for the employee
* Achieve quarterly KPI targets set by manager/leader
* perform other ad-hoc tasks assigned by manager/leader
Qualifications
Requirement
- Education Background : High School Diploma or equivalent; college degree preferred
- Experience : Proven customer support service
strong phone.email, chat contact handling skills and active listening
customer oriented and ability to adapt/ respond to different types of characters
- Require Skill : Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Experience in Forex Industry will be an added advantageEnglish Level
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Other Language
Mandarin, English
Additional Information
Benefit
To be advice during the interview
Working Hour
-
Holiday
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Job Function