概要

• 給与

  8,000 MYR ~ 10,000 MYR

• 業界

  Retail, Retail/Distribution(Fashion&Apparel), Retail/Distribution(Other)

• 仕事内容

  Platform & Transaction Operations
  • Oversee all end-to-end operational processes for the Digital Platform (buying, selling, redemption, storage, settlement).
  • Ensure accurate and timely execution, reconciliation, and settlement of digital transactions.
  • Monitor platform activities to detect anomalies, system errors, or fraudulent transactions.
  • Liaise with custodians, vaulting partners, insurers to ensure proper handling of gold assets.
  • Coordinate physical redemption processes, including customer verification and logistics.
  
  Compliance & Risk Management
  • Ensure operations comply with regulatory requirements (financial services, Shariah compliance if applicable, AML/CFT, KYC).
  • Maintain operational controls and procedures to mitigate risks in digital operations.
  • Collaborate with Compliance teams on audits, reporting, and regulatory submissions.
  
  Customer & Partner Support
  • Manage customer queries related to transactions, redemption, and operational issues.
  • Serve as a point of contact for vaulting and payment gateway partners.
  • Monitor and improve customer experience by reducing operational friction.
  
  Process & Efficiency Management
  • Develop and optimize standard operating procedures (SOPs) for digital operations.
  • Implement process automation and operational scalability improvements.
  • Track key operational KPIs (transaction success rates, settlement timelines, error rates).
  
  Cross-Functional Collaboration
  • Work with Technology teams to resolve system issues and enhance platform stability.
  • Coordinate with Finance on transaction reconciliation, reporting, and audits.
  • Support Product and Strategy teams on new feature launches, ensuring operational readiness.