概要

• 給与

  3,000 MYR ~ 4,000 MYR

• 業界

  Publishing/Printing/Advertising/Broadcasting, Manufacturing(Machinery)

• 仕事内容

  【Job Purpose】
  To provide administrative and operational support to the Service Department, ensuring smooth coordination between customers, engineers, suppliers, and internal teams. The role is critical in maintaining accurate service records, coordinating schedules, and supporting after-sales service activities.
  
  【Job Responsibilities】
  1. Service Scheduling & Coordination
  o Coordinate and schedule service visits, installations, and preventive maintenance with customers and engineers.
  o Update and maintain engineer work schedules and travel plans.
  
  2. Customer Communication & Support
  o Act as the contact point for service requests and inquiries from customers.
  o Follow up on pending service issues and ensure customer satisfaction after job completion.
  
  3. Documentation & Reporting
  o Prepare service reports, job sheets, and service summaries from engineers.
  o Maintain and update service databases (e.g., machine history, service records).
  o Assist in the preparation of monthly reports for internal and HQ use.
  
  4. Parts & Quotation Handling
  o Coordinate with the Spare Parts Department for service parts ordering and delivery.
  o Prepare service quotation drafts for customer approval and liaise with the accounts team for invoicing.
  
  5. Administrative Duties
  o Support engineers with travel bookings, visa applications, and expense claims.
  o Maintain proper filing systems for all service-related documents and customer correspondence.
  
  6. Support Training and Warranty Programs
  o Assist in organizing training sessions for engineers and customers.
  o Monitor warranty status and ensure proper documentation for warranty claims and Machine Health Check programs.
  
  7. Liaison with Distributors & HQ
  o Communicate with ASEAN distributors for service-related coordination.
  o Assist in consolidating data and reports for HQ service meetings and audits.