概要

• 給与

  4,000 MYR ~ 6,500 MYR

• 業界

  Manufacturing(Machinery)

• 仕事内容

  <Job Description>
  Customer Order Management
  -Service all customers within the assigned territories in order related matters.
  -Reply questions from customers related to the orders (e.g. delivery time, certificates, shipping method, etc).
  
  Documentation & Payment Handling
  -Send out original invoice by post together with required documents from the customers and copy by e-mail or fax.
  -Follow up on payments and issue payment reminders and statement of account in accordance to established routines.
  -Issue freight quotes to customers in accordance to established guidelines and Performa invoices to customers
  
  Claims & Issue Resolution
  -Be responsible for the Letter of Credit handling for customers in the territory with such payment term.
  -Keep track on delinquent customers and delayed orders.
  -Register claims into the claim handling system and advise customers for transport of claimed units.
  -Reply to customers on line failure claims as far as order handling-related faults are concerned.
  
  Customer Onboarding & Support
  -Register orders in the Corporate Business system.
  -Act as the contact person for the customer in all order related matters.
  -Prepare documentation for onboarding new customers.
  
  Cross-Functional Collaboration
  -Act as support and back up person to customer support colleagues in other territories within the Asia Pacific Business Unit.
  -Perform duties and responsibilities in accordance to organization’s management system requirements from time to time.
  -Collaborate with cross-functional departments to track and ensure timely updates on customers’ orders and delivery progress.