【募集終了】 Call Center ManagerID:54832

この求人は募集を終了しています。

5,000 MYR ~ 6,000 MYRモント・キアラ Mont Kiara3ヶ月以上前

概要

  • 給与

    5,000 MYR ~ 6,000 MYR

  • 業界

    Trading Firm

  • 仕事内容

    Call Center Manager duties and responsibilities
    Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role. Some of the required daily tasks and responsibilities expected of Call Center Managers include:

    * Hire, onboard and train call center personnel.
    * Coach call center staff through challenging customer service issues.
    * Analyze call center data and prepare reports for upper management.
    * Evaluate staff effectiveness and performance annually or on an at-need basis.
    * Lead team meetings and give presentations to executives.
    * Develop monthly, quarterly and annual call center goals and action plans.
    * Prepare work schedules to ensure sufficient coverage.
    * Create personnel and supply budgets for approval.

求めている人材

  • 応募条件

    <Must>
    - Education background : Doesn't matter
    - Work experience as supervisor role at call center
    - Language : English
    - Willing to chase the KPI

    <Advantage>
    - Indoor sales experience

  • 英語

    -

  • その他言語

    Malay, Mandarin, English

その他

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