6 Jobs found
Senior QA AnalystID:57593
5,000 MYR ~ 7,000 MYRBandar Sunway/PuchongJob Description
• Design, develop, and execute advanced automated test scripts using AI-based tools and frameworks. • Evaluate and implement AI solutions to improve test efficiency, accuracy, and coverage. • Collaborate closely with developers, product managers to understand business requirements and translate them into effective test strategies. • Conduct functional, regression, performance, and integration testing across multiple platforms. • Identify, document, and track defects; work with development teams to ensure timely resolution. • Continuously improve test automation frameworks and recommend best practices for integrating AI into QA workflows. • Mentor and guide junior QA analysts on automation and AI testing techniques. • Analyze test results, generate detailed reports, and present findings to stakeholders. • Stay updated with industry trends, tools, and technologies in AI testing and automation.
Benefit
- RM4.5K - RM6.5K (Basic salary)
Fixed allowances:
- Meal Allowance: RM300
- Travelling Allowance: RM160
Total fixed monthly allowances: RM460
- Has commission every quarter
<Leaves>
- AL:
■ First 2 years: 14 days
■ 2-5 years: 15 days
■ 5 years and above: 17 days
- ML:
■ First 2 years: 14 days
■ 2-5 years: 18 days
■ 5 years and above: 22 days
<Other>
- EPF/SOCSO provided
- Medical claim: RM800/year
- Company activities: Annual dinner, sports day, movie night, etcInternational Business Development ExecutiveID:57592
5,000 MYR ~ 7,000 MYRBandar Sunway/PuchongJob Description
We are looking for a candidate who is excellent at multitasking, has people skills and the candidate must be comfortable in dealing with customer requirements.• Identify and pursue new business opportunities in global markets.• Develop and implement sales strategies to achieve international revenue targets.• Prepare and delivery appropriate presentations on the company's products and services.• Collaboration with other departments such as marketing, customer service, and product development to ensure cohesive and effective sales strategies.• Coordinate with logistics and supply chain teams to ensure timely and accurate delivery of goods/services.• Develop and maintain long-term relationships with key clients.
Benefit
- RM4.3K - RM6.3K (Basic salary)
Fixed allowances:
- Meal Allowance: RM300
- Travelling Allowance: RM160
- Handphone Allowance: RM150 - ** only for International BD
Total fixed monthly allowances: RM610
- Has commission every quarter
<Leaves>
- AL:
■ First 2 years: 14 days
■ 2-5 years: 15 days
■ 5 years and above: 17 days
- ML:
■ First 2 years: 14 days
■ 2-5 years: 18 days
■ 5 years and above: 22 days
<Other>
- EPF/SOCSO provided
- Medical claim: RM800/year
- Company activities: Annual dinner, sports day, movie night, etc【在宅勤務/日系大手通信グループで安定した顧客基盤】ITテクニカルヘルプデスク担当 - Shared HelpdeskID:57556
6,500 MYR ~ 7,500 MYRPutrajaya/CyberjayaJob Description
当社はグローバルネットワークサービス、インターネット接続サービス、データセンター、システムインテグレーション事業を行う大手日系通信グループのカスタマーサポートセンターならびにITマネージドサービスセンターとして、ITインフラのモニタリングやテクニカルサポートなどを担っており、この度、さらなる事業拡大のためのITテクニカルヘルプデスク担当としての下記業務に従事いただける方を増員募集いたします。＜業務内容＞- 顧客からのニーズやリクエストに対して、電話・メール・チャットにて応答。- 文書化された手順ならびに活用可能なツールに基づいて、パソコン・アプリケーション・その他の製品・周辺機器の操作または保守に関する技術的なサポートを提供。- 関連する FAQやツールを使用して適切なトラブルシューティングを実施。欠陥を特定し、必要に応じてガイドラインに従いながら現場のエンジニア派遣をサポート。- 合意された顧客とのサービスレベル合意書(SLA)を担保。- 顧客と設定した期待値に対して完璧な満足度で問題解決するために、より高いレベルに対応(必要に応じた問題のエスカレーション)。- 顧客のために、全ての通話をヘルプデスク データベース・CRM・発券システムに適切かつ正確に記録し管理。
Benefit
・月給：RM 6,500~ 7,500 (※住宅手当 ：RM1,200、交通費 ：RM300含む）
・基本的に在宅勤務(マレーシアに在住することが必須)
※技術的な問題があった際に、出社頂くこともありますので、クアラルンプール、セランゴールなどの出社可能なエリアに在住が必要です。
・試用期間：6ヵ月
・就業時間：24時間シフト／12時間拘束あるいは８時間拘束(通常12時間拘束 午前7時-午後7時 / 午後7時-午前7時)
・就業日数：週3-4日（シフトのローテーションによる）
※7:00~19:00もしくは19:00～7:00のいずれかによるシフト制
・有給休暇：15日
・シフト手当：RM200/月
・スタンバイ手当: RM175/日 (必要に応じて)
・残業手当
・年間ボーナス：基本給*12か月*10% （業績に応じる）
《その他福利厚生》
・医療保険加入
・各種手当（健康診断費用、歯科費用[年間RM750まで]、その他ウェルネス[年間RM550まで]
・マレーシアまでの片道航空券
・入国後10日間の宿泊施設提供Project Account SpecialistID:57304
3,000 MYR ~ 5,000 MYRSeputeh, BangsarJob Description
Job Description - Receive and process customer orders from the sales team or clients, confirm details, and arrange timely execution. - Assist in the order review process, ensure order accuracy, and provide timely feedback to clients. - Track and follow up on project tasks and timelines across internal and external teams; communicate issues or delays promptly to clients. - Conduct product/system training sessions for clients via video conference. - Serve as the main point of contact for a portfolio of clients, fostering strong and trusted relationships through regular calls and meetings. - Apply product and system knowledge to address client inquiries, identify operational gaps, and recommend tailored solutions. - Identify upsell and cross-sell opportunities to grow revenue within existing accounts. - Support contract negotiation in line with company policies; coordinate with technical teams on solutions and support-related matters.
Benefit
- Can work from home (Hybrid)
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance Bonus
- Service Bonus
- EPF
- SOCSO【Japanese Speaker】Global Support Center for the IT IndustryID:56921
6,000 MYR ~ 6,000 MYRKota Damansara/Petaling JayaJob Description
【Job summary】Our company has offices in 14 cities across 10 countries, including Japan, and collaborates with various departments to support our customers.Our main tasks include handling inquiries, troubleshooting, maintenance, operations support, configuration management, and monthly reporting.We respond to customer calls, chats, and emails, record interactions in the system, and work with relevant departments to resolve issues efficiently.【Details】■Responding to customers - Inquiries about customer operational components - Inquiries about service specifications and usage - Inquiries about problems and failures *We will respond to the above by phone, e-mail, and chat (WhatsApp).■Responding to the incidentYou will need to escalate to the group company's internal or vendor depending on the cases.*In most cases, the response is in Japanese if you need to communicate within the group company, but in many cases, it is basically in English if you need to communicate with a vendor.【Benefit Points】- The company offers a good balance between work and private life because of three working days and three rest days.- It is a challenging environment because you can become a leader in the future depending on your performance.- The workplace is close to a station and a shopping mall, which is very convenient.
Benefit
■Salary: RM6,000 (RM6,000 including night shift allowance and public holiday allowance)
■Probational Period: 3-6 months
■Employment: Permanent
■AL
■MC
*After the trial period, 12 days AL/first year and 14 days MC
■Medical expense assistance: Company will support up to RM100/month
■Working place：Petaling Jaya
■Working hours：24 hours a day, 365 days a year shift system (3 shifts of 3 workdays and 3 days off for 3-4 days a week, and the shifts are replaced every month)
Example: (1) 9:00 - 21:00, (2) 21:00 - 9:00 with a break of 1 hour x 2MS Engineer (L1) (Japanese Speaker)ID:56039
4,800 MYR ~ 5,000 MYRPutrajaya/Cyberjaya, Bandar Tun Razak, Bandar Sunway/PuchongJob Description
The role is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. He/she focuses on first line support for standard and low complexity incidents and service requests.Responsibilities• Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly• Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction• Investigate first line incidents assigned and identify the root cause of incidents and problems• Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises• Responsible to meet customer SLAs agreed in place• Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction• Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management• Monitors client infrastructure and solutions
Benefit
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits