3 Jobs for Sepang found
Operation Executive - Business RelationsID:45139
3,000 MYR ~ 3,500 MYRSepangJob Description
* Focal point contact between tenants and other relevant Departments within the company
* Facilitate in providing quick/immediate response towards tenants enquiries, issues, problems and concerns
* Understand tenants respective business models in order to facilitate their business and operations requirements and provide intelligence to
relevant personnel within operations department particularly and other relevant department within the company
* Understanding market demands and providing valuable intelligence to tenants for further betterment of performance
* Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities
* Support tenants to further enhance their sales and service standards according to corporate targets
* Manage a comprehensive database for each tenant in relation to business matters for quick reference
* Analyze sales performance data and make recommendations for extension/renewal of contract at least 9 months before expiry
* Manage and maintain category management and present findings and recommendations to management
* Coordinate internally with other units/departments for a consolidated annual calendar of events/ activities/campaigns/maintenance exercise
* Ensure contract and operational compliance to meet business and customer expectations
* Supervise daily operations of information counters
* Handle customer related matters
* Attend to customer complaints, investigate and propose resolutions in a timely manner according to corporate profile and procedures
* Propose trainings that will further improve service levels of information counter staff, sales staff, etc
* Ensure customer service policies and procedures are observed
* Ensure customer service policies contract are executed according to agreed customer service levels and standards
* Co- ordinate customer service projects and initiatives
* Perform and execute any other duties assigned by your superior that may be deemed appropriate to this role.Benefit
To be advice during interview.
Assistant Manager - Business RelationsID:45137
4,000 MYR ~ 4,600 MYRSepangJob Description
* Build a focal point contact between tenants and other relevant Departments within the company
* Facilitate in providing quick/immediate response towards tenants enquiries, issues, problems and concerns
* Build business relationship to better understand tenants respective business models in order to facilitate their business and operations
requirements and provide intelligence to relevant personnel within operations department particularly and other relevant departments
within the company
* Understanding market demands and providing valuable intelligence to tenants for further betterment of performance
* Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities
* Support tenants to further enhance their sales and service standards according to corporate targets
* Manage a comprehensive database for each tenant in relation to business matters for quick reference
* Analyze sales performance data and make recommendations for extension/renewal of contract at least 9 months before expiry
* Manage and maintain category management and present findings and recommendations to management
* Coordinate internally with other units/departments for a consolidated annual calendar of events/ activities/campaigns/maintenance exercise
* Ensure contract and operational compliance to meet business and customers expectations
* Monitor daily operations of information counters
* Focal point of contact for all customer related matters
* Review customer complaints, support investigation and propose resolutions in a timely manner according to corporate policies and procedures
* Identify and address staff coaching and training needs to further improve service levels
* Ensure customer service policies and procedures are observed
* Review and assess customer service contracts as well as oversee the achievement and maintenance of agreed customer service levels
and standards
* Coordinate and manage customer service projects and initiatives
* Perform and execute any other duties assigned by your superior that maybe deemed appropriate to this roleBenefit
To be advice during interview.
Operations Executive ( Advertising and Promotions)ID:45110
3,000 MYR ~ 3,500 MYRSepangJob Description
* Execute annual advertising and event management
* Monitor and execute social networking communications such as facebook, instagram, wechat, etc
* Coordinate with advertising and event management agencies for the development for annual advertisign and promotions plan in accordance
with corporate and brand image
* Coordinate and work closely with tenants to ensure successful execution of campaigns, promotions and events
* Monitor the production, delivery and installation of advertising and promotions collaterals in support of project deadlines
* Manage, monitor and update all digital marketing communication channels, ensuring accurate and current information.
* Explore, propose and secure strategic partners for joint promotions
* Explore, propose and secure sponsorships that further enhance the comfort, convenience, ambience and service level for customers
* Manage promotion booths/ space by way of planning and securing complementing brands and products in accordance with business model,
corporate branding and thematic efforts
* Review effectiveness of advertising and promotions activities and identify gaps for improvement
* Explore and propose the most optimum loyalty programme that supports the business model and provides added value to customers
* Constantly keep abreast of the latest advertising and promotions trends, digital innovations and other communication channels and propose
appropriately for further enhancement of advertising and promotions efforts in accordance with corporate and brand image
* Perform and execute any other duties assigned by your superior that may be deemed appropriate to this roleBenefit
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