Technical Support Engineer (12 Months Contract Basis - Renewable)ID:57902

3,500 MYR ~ 5,000 MYRBangsar4 days ago

Overview

  • Salary

    3,500 MYR ~ 5,000 MYR

  • Industry

    IT/Telecommunications

  • Job Description

    < Role Summary >
    The Technical Support Engineer is responsible for providing support and troubleshooting for hardware, software, and network-related issues. The role involves setting up and configuring systems, resolving technical problems, and ensuring service requests are handled within the agreed timeframes. The TSE works independently on more complex issues and escalates unresolved ones when necessary, while maintaining customer satisfaction.

    < Main Job Tasks and Responsibilities >
    ・EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
    ・Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
    ・Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
    ・Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
    ・Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
    ・Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
    ・Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
    ・End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
    ・Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
    ・Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.
    ・Ticket Management: Track, monitor, and close service calls or tickets within the SLA.
    ・Ad Hoc Tasks: Perform additional tasks as assigned by management to support project and service objectives.

Qualifications

  • Requirement

    ■ MUST REQUIREMENTS
    ・Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
    ・Proven field technical support experience in supporting EUC (End User Computing) for at least 2 years in the IT industry.
    ・Experience in troubleshooting, repairing, and servicing technical equipment.
    ・Background interfacing with internal teams and external customers to resolve issues.

    ■ OTHER REQUIREMENTS
    ・Strong troubleshooting skills and the ability to resolve issues efficiently under pressure.
    ・Excellent communication skills, both written and verbal, with a focus on customer service.

  • English Level

    -

  • Other Language

    Mandarin, English

Additional Information

  • Benefit

    ・Basic Salary = RM 3,500 ~ RM 5,000
    ・Travelling Expenses = RM 0.30/km (bike), RM 0.60/km (car)
    ・AL = 15d, MC = 14d
    ・Hospitalization Leave = 60d
    ・Medical Car provided
    ・Insurance provided (Great Eastern)
    ・OT Rate
    > Normal Time: RM 15/h
    > Midnight: RM 20/h
    > Saturday: RM 20/h
    > Sunday: RM 30/h
    > Public Holiday: RM 40/h

  • Working Hour

    0900 ~ 1800

  • Holiday

    Sat, Sun

  • Job Function

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