Overview

• Salary

  4,500 MYR ~ 5,100 MYR

• Industry

  Call Center

• Job Description

  Key Responsibilities:
  E-KYC is a process conducted for Chinese-speaking sellers who are registered on Global hugeE-Commerce.
  
  •Conduct thorough KYC checks and monitor customer activities to identify potential fraud.
  •Implement and maintain effective fraud detection and prevention strategies.
  •Analyze transaction patterns and investigate suspicious activities.
  •Collaborate with cross-functional teams to ensure compliance with internal and external policies.
  •Stay updated on industry trends, regulatory changes, and security measures.
  •Prepare detailed reports on fraud cases and KYC compliance.
  •Provide support and training to team members on fraud prevention strategies.
  •Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  •Resolve customer issues efficiently and effectively while maintaining a high standard of service.
  •Identify and escalate complex issues to the appropriate department for resolution.
  •Maintain detailed records of customer interactions and transactions.
  •Collaborate with team members to improve customer service processes.
  •Stay updated with product knowledge to provide accurate information to customers.
  Contribute to team meetings and training sessions to enhance service delivery.