Overview

• Salary

  5,000 MYR ~ 6,500 MYR

• Industry

  Manufacturing(Machinery), Manufacturing(Chemicals/Materials)

• Job Description

  1. Responding to customer inquiries: Customer Support and Service representatives are responsible for handling customer inquiries, complaints, and issues via phone, email, chat, or other communication channels.
  2. Providing product or service information: They provide customers with accurate and detailed information about the products or services offered by the organization.
  3. Resolving customer issues: They work to resolve customer issues and complaints in a timely and efficient manner, providing solutions to problems and answering questions.
  4. Escalating complex issues: If a customer issue cannot be resolved by the representative, they escalate the issue to a higher level of support or management.
  5. Maintaining customer records: They maintain accurate and up-to-date records of customer interactions and transactions, including customer feedback and complaints.
  6. Identifying opportunities for improvement: They analyze customer feedback and identify opportunities for improvement in products or services, as well as in customer support and service processes.
  7. Collaborating with other departments: They work closely with other departments, such as sales, marketing, and product development, to ensure that customer needs are met and issues are resolved.