Overview

• Salary

  3,000 MYR ~ 5,500 MYR

• Industry

  Trading Firm

• Job Description

  POSITION DESCRIPTION
  1. End to end in-depth understanding on business unit processes in managing inventory through the supply chain process.
  2. Well-developed analytical capabilities, identifying trends and insights through the interrogation of large data sets and complex information obtained.
  3. Assist in managing escalated customer inquiries, ensuring timely and satisfactory resolutions.
  4. Deep understanding on core Business Unit’s processes in delivering day to day inventory operation to customer.
  5. Ability to provide tangible recommendation in the continuous improvement space for functionality and offerings to Business Unit stakeholders.
  6. Business stakeholders’ expectation are met and well managed.
  7. An excellent communicator with the ability to translate data into actionable insights.
  8. Create suitable material to assist and coach end users in using the system the most effective way to meet the business outcome.
  9. Work directly with customers (internal/external) by managing and responding to user queries and suggestions in timely manner.
  10. A forward thinker with a strong desire to always take the initiative to identify, analyze and improve processes, procedures, and practices to meet changing environments.
  11. Periodically gather tangible feedback from internal and external customers to further improve quality of delivery and enhancing future capability.
  12. Timely incident resolution to avoid major incident outage in Business Unit operation.
  13. Track and analyze incident / problem trending report with Customer Success Manager. Whenever required, formulate key sustainable initiative to implement a permanent fix, this is to avoid future escalation from happening again.
  14. Follow through on all Business Unit escalation.
  15. Provide timely status reporting for ongoing issue until resolution to business stakeholders.
  16. Assist in ongoing coaching and guidance in building business users competency in using certain systems to its intended purpose / fullest capability.