Overview

• Salary

  3,000 MYR ~ 3,500 MYR

• Industry

  Retail/Distribution(Fashion&Apparel)

• Job Description

  JOB POSITION SUMMARY
  Work in collaboration with IT Manager on IT related matters and tasks. Provide assistance and support to end users for any configuration and troubleshooting. Perform system testing to ensure systems are functioning as per documented requirements.
  
  JOB RESPONSIBILITIES
  User Management
  1] Main liaison personnel to coordinate project/troubleshooting issues with users and vendor, in order to resolve issues and meet project deadlines.
  2] Provide orientation and guidance to users on how to operate new software and devices.
  3] To plan, implement, monitor and upgrade security measures for company users.
  4] Ensure compliance with company policies and procedures - network hardware and software, user support, security, and backup.
  
  IT Support
  1] Act as 1st & 2nd level support in resolving hardware and software/application issues.
  2] Ensure timely deployment of various IT security patches, and firmware for network devices, servers, and other devices.
  3] Establish an effective monitoring mechanism to monitor the health status of servers and network devices.
  4] To manage and coordinate with outsourcing vendors to ensure services provided are in accordance with SLA for Infrastructure services and end-user support. Review & ensure issues case logs are resolved.
  
  Others
  1] Ability to provide recommendations to improve the overall operations and efficiencies of the applications in order to support current and meet new business requirements.
  2] Maintain and manage IT assets to ensure up-to-date asset listing.
  3] Perform IT ad hoc tasks assign by Manager from time to time.