Overview

• Salary

  6,000 MYR ~ 8,000 MYR

• Industry

  Call Center

• Job Description

  Job summary:
  • Create a guideline for internal use regarding the customer inquiries about IT in Japanese
  • Responsible for supporting end users and Local ITs who manage global affiliate companies’ end user devices, serv-ers, storage, network, cloud and software.
  • Manage escalation from end-users and Local ITs, work closely with Japan HQ and/or partner vendors to investigate and identify the issues and resolve the problems
  • Prepare and analyze statistics on M365 cloud & network utilization and availability (IT Security Monitoring & Endpoint Device Compliance Management)
  • Ensure customer KPI and SLA requirements are meet
  • Generate required reports for management and customers as requested
  • Record all problems and their solutions in the Production Log File or Ticketing Tool and ensure problems follow-up