【Japanese Speaker】Flight Customer SpecialistID:53358

9,600 MYR ~ 9,600 MYRBukit Bintang/KLCCOver 3 months ago

Overview

  • Salary

    9,600 MYR ~ 9,600 MYR

  • Industry

    Call Center

  • Job Description

    - You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat).
    - Professionally handle high volume of inquiries from clients and customers.
    - You will be accountable for meeting individual (KPIs) and team goals.
    - Understand and deliver business strategies and improve customer services through the execution of self-service.
    - Continuously identify work process improvements.
    - Communicate to Team Leaders and (or) Manager.
    - Perform office-based administrative duties whenever required.
    - Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
    - Take ownership of issues and concerns of customers and airline partners, including operational issues, pricing / ticketing/exchange queries etc.

Qualifications

  • Requirement

    <Must>
    - Language : Business Level English and Native Level Japanese (With customer service Keigo), must possess JLPT N1
    - Education Background : Diploma or abobe
    - Experience : Freshie OK, any experience is accepted as far as having (Customer Service Keigo + Customer Service skills)

    <Advantage>
    - Tourism industry experience
    - Familiar with GDS

  • English Level

    -

  • Other Language

    English, Japanese

Additional Information

  • Benefit

    Basic salary : RM 9,000
    - Attendance allowance RM 600
    - Medical Card
    - Annual leave, 16 days for 1st year (Pro rate), 18 days for 2nd year
    additional 1 day from 3rd year onward, till a max of 21 days
    - Sick leave 14 days
    - staff discounts
    - double pay when required to work on public holiday
    - Bonus depending on personal and company's performance
    - Increment once per year

  • Working Hour

    shift ~ shift

  • Holiday

    Subject to the rosters

  • Job Function

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