【Posting Closed】 Cantonese Speaking Customer Experience Specialist ID:53011

This position is no longer available.

4,200 MYR ~ 4,200 MYRSeputehOver 3 months ago

Overview

  • Salary

    4,200 MYR ~ 4,200 MYR

  • Industry

    Call Center

  • Job Description

    You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat).
    Professionally handle high volume of inquiries from clients and customers.
    You will be accountable for meeting individual (KPIs) and team goals.
    Understand and deliver business strategies and improve customer services through the execution of self-service.
    Continuously identify work process improvements.
    Communicate to Team Leaders and (or) Manager.
    Perform office-based administrative duties whenever required.
    Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
    Take ownership of issues and concerns of customers and airline partners, including operational issues, pricing / ticketing/exchange queries etc.

Qualifications

  • Requirement

    - Education: Diploma or above
    - Experience : About 1 year work experience at any customer service field *Not open for Fresh graduate
    - Skills: Customer service skills, muti-tasking (picking up calls while updating system), typing skills, stress management skills (handle complains & difficult client calls)
    - Language: Can speak fluently in all 3 languages – English, Mandarin, and Cantonese to support HK market

  • English Level

    -

  • Other Language

    Mandarin, English

Additional Information

  • Benefit

    Basic salary : RM 3,600 (fixed)
    - Attendance allowance RM 600
    - Midnight allowance RM 420
    (Both allowance are pro-rated scheme depending on how many days they work in the month)
    - Double pay when needed to work during public holiday
    - Medical Card by AIA insurance
    - Annual leave, 16 days for 1st year, 18 days for 2nd year, additional 1 day from 3rd year onward, till a max of 21 days
    - Sick leave 14 days
    - 50% parking reimbursement
    - 14% staff discounts for Agoda booking
    - double pay when required to work on public holiday
    - Bonus depending on personal and company's performance
    - Increment once per year

  • Working Hour

    24 hours ~ 24 hours

  • Holiday

    Subject to the roster

  • Job Function

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