Overview

• Salary

  5,000 MYR ~ 7,000 MYR

• Industry

  Finance(Other)

• Job Description

  • Focus on Customer First by developing and implementing strategic plans to improve Customer Experience, Retention and Insurance Business.
  • Lead a Team in ensuring the operations in the department run smoothly and PDCA is performed for any challenges arise.
  • Develop strategies/campaigns to improve sales and customer experience. Provide training and monitor the performance of the Telemarkerting Team.
  • Supervise a Team (inbound calls & back-end administration) to ensure efficient day to day operations. Ensure the team handle and respond to all customers’ enquiries in timely manner from all Communication channels (phone calls, SMS, emails and WhatsApp from company phone).
  • Assessing service statistics and perform analysis on campaigns and services to improve customers experience and loyalty program. Ensure the daily and monthly product performance reporting are done and shared on timely manner.
  • Ensure the team comply with the department’s service procedures, policies and standards. Keep accurate records of communication/correspondence of customers. Handle customer complaints especially on compliance & security issues effectively, to protect the company’s reputation.