Overview

• Salary

  4,500 MYR ~ 8,000 MYR

• Industry

  Manufacturing(Automobile)

• Job Description

  Responsibilities:
  External Digitalization
  - Creating an ecommerce strategy and other digital sales strategies to enhance customer experience
  - Drive ongoing adoption of digital channels by working closely with various departments to ensure internal programs/initiatives are aligned with their needs to provide the best experience to our external and internal customers
  - Leads multiple, simultaneous digital/technical work streams, liaising with other teams for planning, knowledge management and standards development
  - Monitor the performance of digital applications based on customer feedback and cases, and lead teams to correct issues in a timely manner
  - Lead team to ensure all developed dashboards, tracked KPIs and analytics provide useful information and actionable feedback
  - Create a digital experience platform to assess customer feedback, data, and analytics, as well as improve the overall digital experience and customer experience based on analytics and derived insights.
  - Managing and analyzing the customer life cycle and the digital experience life cycle with insights and data
  
  Internal Digitalization
  - Develop and drive the company’s overall digital transformation strategy and roadmap
  - Review existing internal business processes and identify areas of improvement
  - Assist with the development of new fit-for purpose digital solutions to improve operational efficiency and improve service level
  - Champion the digital transformation tools and conduct training to relevant departments within the organization
  - Keep up-to-date digital trends and best practices
  - Build and develop in-house digital capabilities to help the company maximize returns