【KL】Customer Service ExecutiveID:51684

3,000 MYR ~ 4,500 MYRKota Damansara/Petaling JayaOver 3 months ago

Overview

  • Salary

    3,000 MYR ~ 4,500 MYR

  • Industry

    Manufacturing(Machinery)

  • Job Description

    Responsibilities:
    • Handle and assist customers on their sales enquiries via emails and phone calls
    • Handle daily delays, notify customers of delay and recovery plan
    • Liaise with stakeholders on customers’ orders & delay
    • Request, follow up, reply and complete customer’s inquiry within targeted time frame
    • Identify supplier delay reason, work with internal team & supplier for improvement
    • Prepare and send delivery delay report daily
    • Reconciliation of supplier invoice

Qualifications

  • Requirement

    Must
    • Education : Doesn't matter
    • About 1-2 years of work experience as customer service (Preferred B to B customer service)
    • Language : English, Malay and Mandarin

    Preferred
    • Service-oriented mindset, self-motivated attitude and excellent customer service skills
    • Taking initiative, being a team player and ability to work with minimum supervision
    • Detail-oriented, organized and high accuracy in order processing
    • Highly adaptable in a fast-changing environment, multi-tasking, and high volume workload
    • Computer literate and Proficient in MS Office (especially in Microsoft Excel)
    • Immediate availability will be an added advantage

  • English Level

    -

  • Other Language

    Malay, English

Additional Information

  • Benefit

    Basic salary : RM 3,000 - RM 4,500

    Allowance:
    ・Duty Allowance (Saturday : RM 180 / PH : RM 225, added on depends how many days you worked)
    ・Daily Transport allowance

    Benefits:
    •Annual leave 16 days
    •MC 14 days
    •Medical/dental benefits, health & car insurance

  • Working Hour

    -

  • Holiday

    -

  • Job Function

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