Overview

• Salary

  8,800 MYR ~ 8,800 MYR

• Industry

  Call Center

• Job Description

  Company details:
  This company is one of the world’s fastest growing online travel booking platforms.
  
  Location:
  Kuala Lumpur
  
  Job Scope:
  • Deliver excellent customer service and manage the needs of customers (guests and partners) through communication channels (phone and email)
  • Professionally handle high volume of inquiries from clients and customers.
  • Accountable to meet individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-serivce.
  • Continuously identify work process improvements.
  • Communicate to Team Leaders and or Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.