Customer Service Advisor - Social Media (Local Korean Speaker)ID:49559
7,100 MYR ~ 7,100 MYRBayan BaruOver 3 months agoOverview
Salary
7,100 MYR ~ 7,100 MYR
Industry
Call Center
Job Description
• Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
• Identify customer needs and assist them in using specific features and functionalities in the social media platform
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable about social media products and community standards
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Identify inefficiencies in workflows and suggest solutions
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Recognize trends and patterns, and escalate issues outside the company policy to the global team
Qualifications
Requirement
- Education Background : Degree
- Experience :Fresh Graduate is welcome to apply, - Diploma with 3 years working experience and High School with 5 years working experience
- Skill : Good English
- Requirement:
• Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
• Prior working experiences in customer-oriented product environment, consulting, or operations role
• Ability to follow process and collaborate effectively to work in a team
• Excellent written and communication skills in native and English language
• Basic knowledge on Social media platforms as well as Computer operations
• Have exceptional grammar typing accuracy skills – experience with business communication
• Patience when handling tough cases
• High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
• Flexible in shifting scheduleEnglish Level
-
Other Language
Korean, English
Additional Information
Benefit
-
Working Hour
9 hours ~ 9 hours
Holiday
-
Job Function