Customer Service Advisor - Social Media (Local Korean Speaker)ID:49559

7,100 MYR ~ 7,100 MYRBayan BaruOver 3 months ago

Overview

  • Salary

    7,100 MYR ~ 7,100 MYR

  • Industry

    Call Center

  • Job Description

    • Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
    • Identify customer needs and assist them in using specific features and functionalities in the social media platform
    • Follow-up with customers to ensure their technical issues are resolved
    • Become and remain knowledgeable about social media products and community standards
    • Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
    • Identify inefficiencies in workflows and suggest solutions
    • Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
    • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
    • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications

  • Requirement

    - Education Background : Degree
    - Experience :Fresh Graduate is welcome to apply, - Diploma with 3 years working experience and High School with 5 years working experience
    - Skill : Good English
    - Requirement:
    • Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
    • Prior working experiences in customer-oriented product environment, consulting, or operations role
    • Ability to follow process and collaborate effectively to work in a team
    • Excellent written and communication skills in native and English language
    • Basic knowledge on Social media platforms as well as Computer operations
    • Have exceptional grammar typing accuracy skills – experience with business communication
    • Patience when handling tough cases
    • High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
    • Flexible in shifting schedule

  • English Level

    -

  • Other Language

    Korean, English

Additional Information