Food Delivery Customer supportID:486077,000 MYR ~ 8,000 MYRPetaling Jaya
<Summary of Responsibilities>
- Handling emails and chats to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
- Works with multiple technology applications and features to resolve customer contacts.
- Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
* no call,but must need Japanese writing skill
- Education Background : Diploma or Degree also can apply( but must need N1)
- Certificate : JPLT N1 certification.
*candidate who live in Japan and come back in Malaysia in the future can apply, because can start work from home.
Business level English and Business level Japanese (must have JLPT N1)
Good in both time management & people development skills
Able to work on weekends and rotational shift
Each shift consists of 9.5 working hours and inclusive of 1 hour lunch for rest
Willing to work in Shift rotates (24 hours)
Able to work on weekends and public holidays
* no call/ must need writing skill
work in Shift rotates (24 hours)
Total Salary; RM7000-8000
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