Overview

• Salary

  -

• Industry

  Call Center

• Job Description

  ■Company Profile:
  This is a global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
  
  ■POSITION SUMMARY:
  You will be assigned to SNS platform content moderation
  
  ■DUTIES AND RESPONSIBILITIES:
  • Review content of SNS platform and conduct the content quality control
  • Handle complaints and reports with respect to users and community
  • Make sure the contents comply with local policies, regulations and cultures
  • Interpret and apply complex policies and guidelines to content by understanding the review policies and guidelines
  • Identify improvement opportunities in workflow by using daily data analysis and suggest solutions
  • Analyze the risk level of incidents and assess the safety status of the community and products
  
  ▼Expected skill set
  ○ To understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization
  ○ To interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party.
  ○ To produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue given the advantages and disadvantages of various options.
  
  ★Attractive Point
  ・ Inexperienced candidate can apply with well practiced training.
  ・ Fun working & motivating each other with colleagues
  ・ Career enhancement opportunity
  ・ Language enhancement because can use not only native language but also English.
  ・ Working at the city central. The office is located in KL Sentral.
  ・ Fulfilling allowance
  
  
  ***Kindly take note that this position is a 2-year bond/contract position.
  Click the "APPLY NOW" button below if you're interested in this position.
  Only shortlisted candidates will be contacted.