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【Thai Native/ Thai speaker】SNS Content ModerationID:48460

-KL Sentral
  • Job Category

    Customer service/Sales

  • Industry

    Call Center

  • Job Description

    ■Company Profile:
    This is a global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

    You will be assigned to SNS platform content moderation

    • Review content of SNS platform and conduct the content quality control
    • Handle complaints and reports with respect to users and community
    • Make sure the contents comply with local policies, regulations and cultures
    • Interpret and apply complex policies and guidelines to content by understanding the review policies and guidelines
    • Identify improvement opportunities in workflow by using daily data analysis and suggest solutions
    • Analyze the risk level of incidents and assess the safety status of the community and products

    ▼Expected skill set
    ○ To understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization
    ○ To interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party.
    ○ To produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue given the advantages and disadvantages of various options.

    ★Attractive Point
    ・ Inexperienced candidate can apply with well practiced training.
    ・ Fun working & motivating each other with colleagues
    ・ Career enhancement opportunity
    ・ Language enhancement because can use not only native language but also English.
    ・ Working at the city central. The office is located in KL Sentral.
    ・ Fulfilling allowance

    ***Kindly take note that this position is a 2-year bond/contract position.
    Click the "APPLY NOW" button below if you're interested in this position.
    Only shortlisted candidates will be contacted.

  • Requirement

    - Fluent in Thai & English
    - Min 1 year call center experience
    - Thai native under spouse visa or Malaysia PR / Malaysian local can speak and write in Thai

    ● Online advertising experience is a huge plus and preferred
    ● Must have excellent written and verbal communications skills
    ● Strong communication skills with a proactive and positive approach to tasks
    ● High attention to details and follow through
    ● An effective team player who is able to also work independently
    ● Proven ability to deal with problems and solve them effectively
    ● Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
    ● Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

  • Other Language

    Thai, English

  • Benefit

    Basic Salary + Allowances

    Salary details are to be disclosed during interview session.
    You may reach our consultant for checking whether your salary expectation is within a budget or not.

This job is closed

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