Overview

• Salary

  7,000 MYR ~ 7,000 MYR

• Industry

  IT/Telecommunications

• Job Description

  Company Details:
  Online Conferencing Tool Company
  
  Location: Bangsar
  
  Job Scope:
  • Ensure that clients receive quality service and requests in an efficient, knowledgeable, and timely manner by scheduling future conferences, running attended conferences
  • Answering or returning internal and external queries with an efficient, knowledgeable, and timely manner
  • Providing real time conference assistance
  • Reporting problems as necessary to minimize impact to clients
  • Researching and resolving client complaints and concerns
  • Ensure that daily systems operations in the department are running smoothly and efficiently by assisting with software and hardware testing;
  • Reporting any concerns about system functionality to the appropriate personnel
  • Compiling Statistical data for report creation and future use
  • Performing other duties that may be required to enhance customer support or aid the company in achieving its objectives
  • Ensure that clients (internal and external) are continually provided adequate and professional communications by answering calls from sales representatives – providing usage information and troubleshooting problems
  • Proactively contacting clients regarding on-going issues
  • Handling clerical duties relating to the conference calls, performing various CD duplication procedures
  • Any other related Customer Care duties as required