Overview

• Salary

  4,000 MYR ~ 5,500 MYR

• Industry

  Manufacturing(Machinery)

• Job Description

  • Prepare quotations and process purchase orders received from customers
  • Handle and assist customers on their sales enquiries
  • Process claims arising from shipment delays, defective items, wrong pricing, etc.
  • Rectify part number errors, request lead time changes to suppliers
  • Liaise with Sales Team and Shipping Team on customers’ orders and delivery status
  • Liaise with Sales Team and Account Team over AR matters and suspension of account
  • Prepare Request For Quotation (RFQ) and generate Purchase Orders (PO) to suppliers
  • Check inventory allocation status and on PO.
  • Liaise with internal Customer Service Team and Business Development Team on stock availability
  • Check lead-time, expedite deliveries by suppliers and update system in a timely manner
  • Liaise with various parties on cancellation, lead time and expedite request
  • Communicate delays and delivery changes to internal
  • Troubleshoot & resolve operational issue and implement preventive measures
  • Review work flow & purpose improvement to ensure smooth daily operation
  • Recording & accuracy of date kept for KPI reporting
  • Participate in CS projects
  • Cover operation duties when shorthand due to unforeseen circumstances
  • Provide training & guidance to team member or new hires