Japan Service Desk Analyst (Japanese-speaker)ID:46659

3,000 MYR ~ 4,000 MYRPutrajaya/CyberjayaOver 3 months ago

Overview

  • Salary

    3,000 MYR ~ 4,000 MYR

  • Industry

    Call Center

  • Job Description

    • Provide first level technical support to AIG Technologies end users for technology related issues.
    • Ensure proper documentation for each interaction and escalate when necessary.
    • Resolve all issues using standard practices, procedures and company approved troubleshooting tools and workflow processes.
    • Escalate issues to appropriate parties as necessary.
    • Recommend updates and enhancements based on daily interaction with customers and their needs.
    • Perform other duties as required or assigned.
    • Interact with technical support groups as needed to resolve complex issues and problems.
    • Provide feedback regarding analyst performance to be included in reviews, etc.

Qualifications

  • Requirement

    - Language : Good English communication and can speak and write in Japanese
    - Education Background :
    - Experience : 1 year help desk support experience in a Microsoft environment that includes Windows, Outlook, Notes and other applications using an incident tracking application / Fresh graduates are encouraged to apply
    - Require Skill : Knowledge in IT infrastructure
    - Certificate : Must have JLPT 1 or JLPT 2 / Relevant industry certifications are a plus (i.e. MCSE, A+, HDA*, etc.)

  • English Level

    -

  • Other Language

    English, Japanese

Additional Information