Overview

• Salary

  3,000 MYR ~ 5,000 MYR

• Industry

  -

• Job Description

  Company Profile: This company was founded in 2008,by a group of like-minded professionals in the area of finance and information technology. This company specializes in providing services for trading in financial markets. They have a deep understanding of traders' needs and they strive to provide the best trading conditions on the forex market.
  
  Job Scopes:
  - Answering questions about all technical support (in bound call, live chat, and email)
  - Processing clients requests (inbound call, live chat, and email)
  - Supporting company good image
  - Provide problem-solving skills to existing clients by ensuring excellent service provided to clients
  - Ensure operating systems are functioning properly and report to the leader if it fails
  - Process client's request via phone call, live chat and email
  - Escalate issues to appropriate specialist when needed (via SalesForce or Jira)
  - Update clients on their request status accordingly
  - Constantly verify documents submitted by clients within specific regions on the hourly basis
  - Attend all seminars scheduled by the company for the employee
  - Achieve quarterly KPI targets set by manager/leader
  - Perform other ad-hoc tasks assigned by manager/leader