4个职位: Education
Head of Sales & OperationsID:59019
12,000 MYR ~ 18,000 MYRKota Damansara/Petaling Jaya工作内容
< ROLE MISSION >Lead and strengthen Sales and Student Affairs teams to drive growth, operational excellence, and an outstanding student experience.The role is both strategic and hands-on — responsible for building structure, improving systems, coaching performance, and ensuring that every lead and student receives world-class service.< KEY RESPONSIBILITIES >• Drive B2C sales growth by optimizing lead conversion and CRM utilization.• Strengthen operational workflows across sales and student support.• Define and enforce service quality standards throughout the student journey.• Coach and develop team members for consistent performance and accountability.• Collaborate cross-functionally with Marketing, Finance, and Technology to enhance processes and customer experience.• Manage vendor, affiliate, and partner relationships effectively.
福利制度
・Basic Salary = RM 12,000 ~ RM 18,000
・Life and Medical Insurance
・Medical, Dental and Optical Claims
・Parking Allowance
・Gym membership subsidy
・Discounted access to all our investing and trading education programsPartner Success Service (AI) ID:58793
3,000 MYR ~ 4,000 MYRUSJ/Subang Jaya工作内容
1. Technical & Product Enablement• Understand client needs and map them to suitable SaaS platform solutions (e.g. monday.com).• Configure and implement workflows, dashboards, and integrations to support business operations.• Analyze and optimize clients’ existing processes for scalability and efficiency.• Support data visualization and reporting setup to track key performance metrics.2. Project & Account Management• Manage multiple client projects and accounts concurrently, ensuring smooth onboarding and timely delivery.• Conduct gap analyses and propose actionable improvement plans.• Track project milestones and ensure deliverables align with the agreed scope and objectives.• Maintain strong relationships with clients, acting as their primary point of contact throughout the engagement.3. Communication & Stakeholder Engagement• Present solutions and training sessions to both technical and non-technical audiences.• Prepare clear documentation, reports, and progress updates for clients and internal teams.• Manage client expectations and ensure a high level of satisfaction across all stages of engagement.4. Analytical & Problem Solving• Identify performance gaps and recommend data-driven improvements.• Troubleshoot and resolve issues proactively to ensure project continuity.• Continuously seek opportunities to improve service delivery and client outcomes.
福利制度
RM3K - RM4K
- Transportation expenses are claimable
- Hybrid working
- Has incentive & commission
- Bonus: Contractual bonus, Performance bonus
- AL: 14 days
- ML: 22 days
- Performance bonus
- EPF contribution: 13%
- Insurance coverageInside Sales Support ExecutiveID:58309
3,000 MYR ~ 3,500 MYRShah Alam工作内容
1. Sales & Client Engagement:• Build and maintain strong relationships with academic institutions, libraries, and research organizations.2. Training & User Enablement• Perform training needs analysis (TNA)• Provide platform training to professional researchers• Arrange and coordinate either physical or online training with end-users• Lead and facilitate engaging training sessions on the features and benefits of the platforms.• Enhance researchers’ skills and knowledge in using digital academic tools and platforms.• Collect feedback during training sessions to continuously improve user experience and adoption.• Design, develop, and tailor training materials to align with client needs and platform functionalities.3. Market & Industry Awareness• Monitor and stay updated on publishing industry trends, emerging technologies, and academic best practices.• Share insights with the sales and product teams to align strategies with market developments.4. Support & Problem Solving• Address client inquiries, provide solutions, and ensure customer satisfaction during and after training.• Identify challenges during training sessions and proactively develop solutions to enhance effectiveness.
福利制度
- Hybrid working
- Has incentive & commission
- Contractual bonus
- AL: 14 days
- ML: 14 days
- Performance bonus
- EPF contribution: 13%Sales ExecutiveID:58281
2,800 MYR ~ 3,500 MYRShah Alam工作内容
1. Sales Presentations and Demonstrations: Conducting product or service presentations, demonstrating features and benefits, and addressing customer inquiries to showcase the value proposition.2. Relationship Building: Establishing and nurturing relationships with existing and potential customers, understanding their needs, and providing appropriate solutions.3. Sales Negotiation: Negotiating terms, pricing, and contracts with customers to secure sales and achieve win-win outcomes.4. Closing Deals: Bringing the sales process to a successful conclusion by obtaining customer commitments and completing necessary paperwork or documentation.5. Sales Target Achievement: Meeting or exceeding sales targets and quotas set by the organization, ensuring consistent revenue generation.6. Sales Forecasting and Reporting: Analyzing sales data, tracking performance metrics, and providing regular reports to management regarding sales activities, pipeline status, and forecasts.7. Customer Relationship Management (CRM): Utilizing CRM software to manage customer information, track interactions, and maintain accurate records of sales activities.
福利制度
- RM2.8K - RM3.5K (Basic)
- Allowances: RM400 (during probation), RM800 (upon confirmation of employment)
- Hybrid working
- Has incentive & commission
- Contractual bonus
- AL: 14 days
- ML: 2
- Performance bonus
- EPF contribution: 13%
