工作内容

As a Senior Field Support Engineer, provide technical and on-site support for test socket products throughout the design and post-sales phases.Collaborate with internal teams and customers to resolve issues, improve performance, and ensure smooth qualification processes.Conduct evaluations, troubleshooting, and technical presentations to enhance customer satisfaction and product reliability.- Provide technical support to customers on test sockets (pre- and post-sales).- Respond to technical inquiries and assist in prototype design from a field application perspective.- Support qualification and evaluation of test sockets at customer sites.- Work closely with internal teams to propose improvements and resolve issues quickly.- Troubleshoot and provide on-site solutions to prevent production downtime.- Prepare and deliver technical presentations and reports for customers and management.- Coordinate information with QC, Engineering, Production, and Sales teams.- Participate in meetings, trade shows, and technical events as needed.