《グローバルIT企業 / 英語活用 / WEBマーケティング案件》オペレーション スーパーバイザーID:55410
12,000 MYR ~ 13,040 MYRBukit Bintang/KLCC7日 ago概述
薪资
12,000 MYR ~ 13,040 MYR
产业类别
Call Center
工作内容
【会社概要】
当社は主にアウトソーシングサービスを提供しており、世界45か国に拠点を置いています。
KLにあるオフィスは社員が楽しく働ける環境を整えており、おしゃれなプレイルームやカフェスペースだけでなく、会議室も世界をテーマにしたデザインになっています。
社員を大切にする文化も強く、社員やその家族を集めたパーティ等頻繁に行われており、非常に魅力的な会社です。
今回は某有名なITグロバール案件にて、オペレーションスーパーバイザーの交代要員の募集になります。
【具体的なお仕事内容】
●CSエージェントチームのKPI管理
●新人CSエージェント採用の面接対応
●プロジェクトマネジャへ週次、月次報告の提出
など
【今後のキャリア】
実績に応じ、スーパーバイザーの昇格チャンスあり!
【魅力的なところ】
・綺麗でおしゃれなオフィス!
・高給!!
・駅ちか、ツインタワーエリアから徒歩圏内の好立地!
・英語を活かせる・高められる環境!
资格
应征条件
【必須要件】
■4年制大学卒業以上の方
→短大・専門学校卒業の方の場合、社会人経験7年以上の方
→高等学校卒業の方の場合、社会人経験10年以上の方
■準ビジネスレベルの英語力(B1以上)
■2024年5月17日(又は24日)に現地入社可能な方
■3年以上カスタマーサービス経験をもっている方
■パソコン基本知識を持つ方
【尚可】
●BPO企業で勤務経験がある方
●チーム管理経験を持つ方
●非対面(電話など)でのカスタマサポート経験がある方
●Microsoft Office のソフトが問題なく使える方
●WindowsやPC周りの知見をお持ちの方
●SEO, SEM, AdWords, Google Analytics などの知見英文
-
其他语言
English, Japanese
附加信息
福利制度
【主な待遇】
■雇用形態:正社員(VISAにもとづく)
■試用期間:6か月
■就業時間:平日8:00 ~ 17:00 [1時間昼休憩 + 30分休憩]
■休日:土日祝(祝日は日本カレンダーに準ずる)
■給与:RM12,000 [基本給 RM6,500 + 言語手当 RM5,500]
■インセンティブ: 毎月、基本給の最大16%
■VISAサポートあり
【その他】
• 有給:15日
• 病欠休暇:15日
• バースデー休暇:1日
• 育児休暇:年3日
• 医療保険
• 片道航空券(会社負担)
• 現地当社日から1週間分のホテル滞在費
※フレックスベネフィット
年間で使った個人生活費用、最大RM 3,000分の請求ができます。
対象:以下のような個人の生活費用
・医療全般(保険は別でついています)
・スマホやPCのデバイス機器
・日本への一時帰国時のチケット代
・ホテル滞在費工作时间
8:00 ~ 17:00
假日
土日祝(祝日は日本カレンダーに準ずる)
职业类别
相关职缺
Operation Supervisor【Web Marketing Project ◆ Japanese Speaker Position】ID:55409
9,500 MYR ~ 13,040 MYRBukit Bintang/KLCC职业类别
Custmer support/service
工作内容
Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties.Overall Responsibilities:· Oversee and supervise a team of agents.· Attend required training session for new information and training updates.· Acquire and transfer to the team the knowledge of all tools and associated workflow processes· Assist in developing and streamlining procedures· Coach, motivate, reward, counsel and assist with disciplinary actions as necessary· Provide quality service to both internal and external customers – on and off-line.· Assist agents with customer interaction on situations requiring special handling – take customer calls.· Ensure open flow of communication between agents, supervisors and management.· Ensure uniform understanding and adherence to policies, procedures and company programs.· Supervise and monitor agent attendance, performance and productivity· Prepare and ensure accuracy of reports.· Ensure agents are continuously kept abreast of operational changes.· Conduct employee briefings and meetings.· Assure service level standards are met.· Monitor system performance and initiate actions to correct system problems.· Conduct agent observation and provide feedback.· Assist in the development and tracking of employee incentive programs.· Ensure completion of departmental duties/task in the absence of subordinates/co-workers.· Perform other duties as assigned.
福利制度
◆ Salary Package
・Basic Salary = RM4~6.5k
・Language Allowance = RM5.5k
・Monthly Performance Bonus (Max up to 16% of monthly basic salary) = RM 1,040 (subject to individual and company performance)
--> TOTAL SALARY (MAX, 16%) = (6,500 + 16%) + 5,500 = RM 13,040
--> TOTAL SALARY (AVERAGE, 12%) = (6,500 + 12%) + 5,500 = RM 12,780
◆ Flex benefit – RM3,000 per annum (Pro-rated for new hire) – Including medical, dental, optical, mobile fee, flight ticket, IT gadgets, Dependent pass fee and more.
◆ Team Building Fund = RM 50 / head count / month
◆ OT Pay = RM 40 / hour
◆ Annual leave – 15 days per year (Pro-rated for new hire)
◆ Sick leave – 15 days per year
◆ Birthday leave – 1 day (To utilize during birthday month only)
◆ Parental/Child care leave – 3 days per year (Applicable for confirmed employee only)
◆ 3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependent – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life Insurance《グローバルIT企業 / 英語活用》WEBマーケティングプロジェクトのカスタマーサービスID:55386
11,000 MYR ~ 11,880 MYRBukit Bintang/KLCC职业类别
Custmer support/service
工作内容
【会社概要】当社は主にアウトソーシングサービスを提供しており、世界45か国に拠点を置いています。 KLにあるオフィスは社員が楽しく働ける環境を整えており、おしゃれなプレイルームやカフェスペースだけでなく、会議室も世界をテーマにしたデザインになっています。 社員を大切にする文化も強く、社員やその家族を集めたパーティ等頻繁に行われており、非常に魅力的な会社です。今回は某有名なITグロバール案件の拡大に伴うカスタマーサービスの増員募集になります。【具体的なお仕事内容】●エンドユーザーからの問い合わせに対して電話やメールを介して回答の対応を行う●Adwords(現:Google広告)のような媒体活用をした効果測定を日々行うためのサポートを実施●検索エンジンを最適化させるためにSEO戦略を実装し、オーガニック検索ランキングでの上位化を図る●データなどを用いて広告効果の検証やその後のプロセスの見直しをサポートするなど【今後のキャリア】実績に応じ、スーパーバイザーの昇格チャンスあり!【魅力的なところ】・綺麗でおしゃれなオフィス!・高給!!・駅ちか、ツインタワーエリアから徒歩圏内の好立地!・英語を活かせる・高められる環境!
福利制度
【主な待遇】
■雇用形態:正社員(VISAにもとづく)
■試用期間:6か月
■就業時間:平日8:00 ~ 17:00 [1時間昼休憩 + 30分休憩]
■休日:土日祝(祝日は日本カレンダーに準ずる)
■給与:RM11,000 [基本給 RM5,500 + 言語手当 RM5,500]
■インセンティブ: 毎月、基本給の最大16%
■VISAサポートあり
【その他】
• 有給:15日
• 病欠休暇:15日
• バースデー休暇:1日
• 育児休暇:年3日
• 医療保険
• 片道航空券(会社負担)
• 現地当社日から1週間分のホテル滞在費
※フレックスベネフィット
年間で使った個人生活費用、最大RM 3,000分の請求ができます。
対象:以下のような個人の生活費用
・医療全般(保険は別でついています)
・スマホやPCのデバイス機器
・日本への一時帰国時のチケット代
・ホテル滞在費Customer Service Representative【Web Marketing Project ◆ Japanese Speaker Position】ID:55363
8,500 MYR ~ 11,880 MYRBukit Bintang/KLCC职业类别
Custmer support/service
工作内容
• Researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Communicates technical matters in laymen’s terms• Records customer inquiries by documenting inquiry and response in customers' accounts; captures and documents customer complaints• Create and provide day to day maintenance of campaign in AdWords• Research keywords as well as develop and optimize text and displays ads in conjunction with the marketing team to increase conversions and reduce costs• Conduct daily bid and budget optimization of campaigns• Analyze campaign data, interpret and synthesize results, and recommend action to optimize campaigns and keywords.• Prepare reports to communicate campaign performance to advertisers• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords• Continually update knowledge of latest industry best practices and strategies and deploy these when appropriate• Implement SEO strategies to optimize organic search rankings• Perform keyword search, make SEO recommendations for website content and develop link building strategies• Contribute to advertiser's campaign performance report, using data to tell stories and provide actionable insights• Nurturing high-end clientele and be contact person for status of application and orders, billing and/or payment issues, customer profiles, program and campaign information• Assists customers in required processes including but not limited to in depth information on program benefits, terms and conditions, application options, as well as technical support on tools, and resolving any open issues with the customer• Processes application materials and other assigned tasks and makes compliance decisions in accordance with program requirements and Microsoft guidelines• Processes and investigates returns and/or manages customer cases to resolution• Contacts customers for possible follow up, resolution temp check, optimization and proactive outreach purposes
福利制度
◆ Salary Package
・Basic Salary = RM 5,500
・Language Allowance = RM 5,500
・Monthly Performance Bonus (Max up to 16% of monthly basic salary) = RM 880 (subject to individual and company performance)
--> TOTAL SALARY (MAX, 16%) = (5,500 + 16%) + 5,500 = RM 11,880
--> TOTAL SALARY (AVERAGE, 12%) = (5,500 + 12%) + 5,500 = RM 11,660
◆ Flex benefit – RM3,000 per annum (Pro-rated for new hire) – Including medical, dental, optical, mobile fee, flight ticket, IT gadgets, Dependent pass fee and more.
◆ Team Building Fund = RM 50 / head count / month
◆ OT Pay = RM 40 / hour
◆ Annual leave – 15 days per year (Pro-rated for new hire)
◆ Sick leave – 15 days per year
◆ Birthday leave – 1 day (To utilize during birthday month only)
◆ Parental/Child care leave – 3 days per year (Applicable for confirmed employee only)
◆ 3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependent – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life InsuranceCustomer Service Representative【E-commerce Site / Japanese Speaker Position】ID:52277
6,000 MYR ~ 7,960 MYRBukit Bintang/KLCC职业类别
Custmer support/service
工作内容
Customer Service Representatives are also responsible for providing overall online shopping related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Overall Responsibilities: • Handle pre and post shopping inquiries by phone, e-mail and fax;• Handle customer requests by phone and e-mail;• Modify, change and/or cancel existing shopping request;• Make outbound calls to merchants in any special necessary occasion;• Act as liaison between online shopper and merchat to resolve complaints;• Manage relationships with merchant by providing high levels of customer service and account management support.
福利制度
Basic = RM 5,000 ~ RM 6,000
Language Allowance = RM 1,000
Monthly Performance Bonus (Max up to 16% of monthly basic salary) = RM 960 (subject to individual and company performance)
--> TOTAL (MAX, 16%) = (6,000 + 16%) + 1,000=RM 7,960
--> TOTAL (AVERAGE, 12%) = (6,000 + 12%) + 1,000=RM 7,720
<Other Benefits>
• Flex benefit – RM3,000 per annum (Pro-rated for new hire) – Including medical, dental, optical, mobile fee, flight ticket, IT gadgets, Dependant pass fee and more.
• Team Building Fund = RM 50/hc/m
• OT Pay = RM 40/h
• Annual leave = 15d (Pro-rated for new hire)
• Sick leave = 15d
• Birthday leave = 1d (To utilize during birthday month only)
• Parental/Child care leave = 3d/y (confirmed employee only)
• 3 types of insurance – Group Hospitalization and Surgical (Covered for employee & dependant – inclusive coverage for Covid-19); Personal Accident Insurance; Term Life Insurance
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