Sales Operations Manager (Japanese Speaker)ID:53385
6,000 MYR ~ 9,000 MYRShah Alam3个月以上前概述
薪资
6,000 MYR ~ 9,000 MYR
产业类别
Manufacturing(Machinery)
工作内容
1. Deliver excellent customer service
• Monitor sales on an on-going basis for allocated accounts on our ERP Dashboard (Overall sales, Sales vs budget, Sales of new products, forecast vs actual).
• Manage the daily sales process (includes replying of enquiry for prices / delivery claims).
• Coordinates on-going interactions (phone, email, webcalls, minutes of meeting), involving other internal resources when appropriate (AMs, RSMs, R&D, Product mgmt.)
• Supports on stocks management based on customer’s sales with Account managers (AM) or Regional Sales managers (RSM).
• Hold monthly web meetings to discuss and understand needs, concerns, and opportunities for customer’s operational level.
• Coordinate the development and communication of special quotations
2. Deliver effective key account management
• Creating insightful account analysis base on account’s performances
• Collaborate and propose relevant strategic initiative to grow sales sustainably to AM or RSM
• On-going monitoring and delivering of sales activities (proposals, projects)
3. Manage sales for special tools
• Responsible to monitoring special tools delivery commitments and to adjust delivery times according to Special tool’s current capacity
4. Support marketing’s promotions and launches
• Coordinate with AMs and AEs to gather market information and find a way to present it meaningfully and with insights
• Responsible for creating templates and formats for AEs and AMs to input market information
5. Manage customer claims
• Responsible for the entire quality of the claims process from Claim to Answer
o Work with QA to improve claim management process
• Collaborate with Sales Administration to improve the process related to claims
6. Gather and share market insights
• Capture and share customer insight with whole sales team to share internally (Marketing, R&D, PMI, Directors) in the form of minute of meeting during webcalls or visits
7. Report creation and analysis
• Responsible for monitoring all key KPIs for the department
• Responsible for creating reporting templates in ERP or in Excel to support sales related activities (Aligned with departmental KPI)
• Responsible for sharing insights on numbers monthly to RSM and Sales Director
资格
应征条件
• Candidate must possess at least Degree in any field.
• 1-2 years of working experience in sales role.
• Excellent communication and presentation skills in English, Bahasa Malaysia and Mandarin will be an added advantage.
• Proactive, result-oriented & analytical.
• Team player.
• Excel skill : Intermediate to advance level as there will be a number of report that needs to be completed.英文
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其他语言
Malay, Mandarin, English
附加信息
福利制度
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工作时间
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假日
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职业类别